Personal Lines Customer Services Representative

Brown & Brown Insurance

1d•$24 - $26•Remote

About The Position

Bridge Specialty Group, a part of Brown & Brown, is seeking a Personal Lines Customer Representative to join their growing team. This role will serve as a customer service representative, whose primary responsibilities are to assist incoming callers and respond to chats. The role is located anywhere in the US, with hours being Pacific Time, 8:00am – 5:00pm Monday – Friday, and supporting mostly West Coast Customers. J.E. Brown, a subsidiary of Brown & Brown Insurance, is a managing general agency for retail insurance agents placing property and casualty insurance for businesses and individuals.

Requirements

HS diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Proficient with MS Office
Exceptional telephone demeanor

Nice To Haves

Working knowledge of carrier websites
Experience with Agency Management Software Systems

Responsibilities

Handle a high volume of incoming phone calls and chat inquiries while maintaining excellent customer service.
Assist customers in servicing accounts; respond to inquiries in a timely and professional manner.
Navigate a variety of online carrier platforms; assist and train customers in same.
Learn a wide variety of insurance programs; ability to find relevant information to answer customer inquiries accurately and quickly.
Run wildfire and brush mapping reports.
Process non-coverage related policy endorsements.
Distribute general email inquiries to appropriate staff members.
Direct phone inquiries to appropriate staff members as needed.
Pursue a program of personal and professional development.