Personal Lines Customer Service Representative

Zander Insurance Agency•Nashville, TN

14h•Hybrid

About The Position

Elevate Your Career with Zander At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as a Personal Lines Insurance Customer Service Representative (CSR) and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry.

Requirements

Service-Oriented: You have a high service aptitude and the heart of a teacher.
Reliable & Adaptable: You thrive in a fast-paced environment and are dependable.
Tech-Savvy: You have the tools and ability to work from home efficiently.
Able to obtain P&C licensure within 90 days, if not already licensed. Cost covered by Zander.
Fast Typer: Your typing speed is at least 45 WPM.
Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone;
The employee is occasionally required to use hands and fingers to operate, handle, and reach;
Specific vision abilities required by this job include close vision and the ability to adjust focus;
Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone;
Communicate effectively via telephone for extended periods of time, up to 7 hours per day;
Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately;
Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others;
Sit & stand for extended periods of time up to 7 hours per day;
Must be able to walk up and down stairs (there are no elevators in the 2-story main office Building);
Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required;

Nice To Haves

Already licensed for P&C.

Responsibilities

Help clients maintain their policies, handle inquiries, and process documentation.
Engage with clients through calls and emails to gather necessary information and provide updates.
Join a supportive team environment focused on professional growth and exceptional service.
Work Hand-in-Hand with Account Managers to ensure client needs are handled promptly and accurately.