Personal Lines Customer Services Representative

Brown & Brown Insurance

1d•Onsite

About The Position

Brown & Brown is seeking a Personal Lines Customer Service Representative to join their growing team. The company culture is built on meritocracy, rewarding self-starters committed to customer satisfaction. The successful candidate will be responsible for handling incoming calls from customers, addressing their issues and concerns, and developing a comprehensive understanding of customer service policies to escalate issues to management when necessary. Founded in 1939, Brown & Brown (NYSE: BRO) has grown into one of the world’s largest insurance brokerages, maintaining a foundation of trust, resilience, and results. The team delivers innovative risk and insurance solutions, valuing teamwork, trust, and courage, and fostering a collaborative environment where individuals are driven to grow and succeed.

Requirements

Experience working with clients in FL, GA, NC or SC
Active 2-20 or 2044 License in Florida
Knowledgeable in Auto, Home, Flood, Condo, Inland Marine/Jewelry, Builders Risk, Reinsurance
Minimum two years’ experience in a customer service role
Ability to maintain a high level of confidentiality
Ability to work well in a team environment
Advanced knowledge of Word Processing software; Spreadsheet software and Database software

Nice To Haves

Call-Center experience preferred

Responsibilities

Taking incoming calls from our customer base and addressing customer issues and concerns with the company
Develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution