Personal Lines Customer Service Representative - Hybrid
The Jonus Group•Baltimore, MD
•$60,000•Hybrid
About The Position
Seeking a dedicated and detail-oriented Personal Lines Customer Service Representative (CSR) to join a growing team. This role is ideal for a professional with experience in personal lines insurance who thrives in a collaborative environment and is passionate about delivering exceptional customer service. With hybrid work flexibility, comprehensive training, and opportunities for growth, this position offers a supportive and dynamic work environment.
Requirements
- Property & Casualty (P&C) license required
- Minimum of 1 year of experience in personal lines insurance
- Strong team player with excellent communication and interpersonal skills
- Ability to adapt to a hybrid work schedule and commute within a 30-minute radius
Nice To Haves
- Experience with Erie Insurance is highly preferred
- Sales experience is a plus
- Proficiency in IMS Xanatek software is a plus, but training will be provided
Responsibilities
- Provide exceptional customer service to clients by addressing inquiries and resolving issues promptly
- Service personal lines accounts, including quoting new and renewal business
- Process endorsements and policy renewals accurately and efficiently
- Assist with light sales activities, if comfortable, to support agency growth
- Collaborate with team members to ensure seamless client experiences
- Utilize IMS Xanatek software for account management and documentation
Benefits
- Competitive benefits package
- 401(k)
- paid time off
- professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
