Personal Lines Client Service Manager

Gallagher•Cincinnati, OH

8d•Hybrid

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Personal Lines Client Service Manager to join our Personal Lines team and help us deliver exceptional service to our clients. The work schedule is Monday through Friday from 8:30 a.m. to 5:00 p.m. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. In this role, you’ll be the go to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements,and claims,and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way. You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.

Requirements

Bachelor's degree or equivalent experience.
Commitment to client service.
Active Producer's license or willingness to obtain one within 90 days of hire.
Stellar active listening skills.
Ability to conduct thorough coverage reviews for clients.
Effective written and verbal communication skills.
Ability to leverage technology to enhance productivity.
Proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook, and Word).

Nice To Haves

Practical experience in client-facing customer service.

Responsibilities

Provide personalized service to clients, answering questions about policies, endorsements, and claims.
Offer solutions to meet client needs regarding auto, homeowners, or umbrella policies.
Maintain accurate client and policy data.
Utilize Gallagher's technology to streamline processes and improve service quality.
Collaborate with the team to secure existing business and drive the sale of additional services.
Manage multiple priorities with ease.