Personal Lines Claims Advocate

Zander Insurance Agency • Nashville, TN

3d • Hybrid

About The Position

Elevate Your Career with Zander: Personal Lines Claims Advocate

At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as a Personal Lines Account Manager and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry.

Requirements

• Excellent communication skills, both oral and written, are required.
• Must be self-motivated, problem solving/solution oriented with goal setting and project administration skills.
• Strong interpersonal skills including negotiation skills, team building skills, and flexibility.
• Must have strong internal and external customer service skills, with the ability to develop sound relationships with multiple clients and claims partners.
• Proficiency in the use of Microsoft Word, Excel and PowerPoint and minimum typing speed of 45 wpm required.
• Willingness to expand knowledge and effectiveness in insurance industry by successful completion of extended insurance education beyond continuing education requirements for licensing.
• Organizational and time management skills to prioritize workloads to meet time sensitive deadlines required.
• Must have the ability to analyze and interpret claims information.
• Demonstrated professional, tactful negotiation and persuasion skills to achieve objectives required.
• You have a Property and Casualty license in Tennessee

Nice To Haves

• Insurance and claims management designations/certifications a plus.
• Bachelor’s degree preferred.

Responsibilities

• Act as a resource/point of contact for clients auto insurance and property insurance claims issues.
• Develop positive relationships with Zander clients, and carriers.
• Manage open claims and aggressively pursue timely closure of all claims.
• Assist in investigation of claims.
• Participate in claims strategies and identify any potential issues.
• Be a resource to educate our clients on what will happen with the claims process.
• Analyze claims status, prepare and/or present reports to management.
• Keep abreast of all new developments in the claim’s arena.
• Maintain an extensive knowledge of insurance coverages and markets.
• Document claim activity on agency and account management system.
• Other duties and assignments as directed by management.

Benefits

• Industry-Leading Salary + Performance Incentives
• Guaranteed Comp Increases
• 401(k) Match: Benefit from a 5% dollar-for-dollar company match.
• Financial Growth: As part of our Employee Stock Ownership Plan (ESOP), all employees join in our success via the distribution of company ownership shares. Currently, 30% of team members have share values exceeding $500,000!
• Medical, Dental, Life, & Disability Insurance: 100% employer-paid.
• Generous HSA Contributions: Enjoy substantial company contributions.
• Paid Time Off: 3 weeks of PTO plus holidays.
• Flexible Work Schedule: Telecommute on a hybrid schedule.
• Career Advancement: We promote from within and offer leadership opportunities as we continue to grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level