Personal Lines Account Representative

MSIG Holdings • Cincinnati, OH

10d • Hybrid

About The Position

MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks. The Account Representative is responsible to provide English and/or Japanese interpretation on policy requests and inquiries from agents and Japanese insured and offer coverage consultation, risk management and assist in resolution of service issues.

Requirements

• High school diploma or GED is required.
• 3 years of insurance experience is required.
• Must have Property & Casualty Agent License.
• Good verbal and written communication skills in both English and Japanese ( for bi-lingual role only) is required.

Nice To Haves

• Bachelor’s degree is preferred
• Knowledge of Applied Agency Management System is preferred.

Responsibilities

• Develops a working knowledge of personal lines auto, homeowners, fire, and excess liability and boat coverages for all states and multiple carriers.
• Develops a working knowledge of all entry and rating procedures and requirements for above coverages.
• Enters all activities within the Applied Agency system and completes daily activates within required deadline.
• Receives claims for insureds who need Japanese interpretation.
• Forwards information to claims handling offices.
• Follows-up where necessary.
• Answers incoming phone calls, faxes and email inquiries from customers/agents for quotations, policy changes, and cancellations.
• Interprets policy information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED