Personal Lines - Account Manager

Gallagher•Tampa, FL

31d

About The Position

As a client service manager in Personal Lines, you will manage a portfolio of clients and provide relationship-driven service and coverage guidance. You will independently manage renewals, review policies, update client details, and deliver accurate, timely solutions. The role involves helping clients understand complex coverage, conducting risk-focused conversations, identifying exposures and coverage gaps, recommending appropriate solutions, and supporting cross-selling and account growth. You will also assist with remarketing to secure coverage and pricing aligned with client needs, resolve moderately complex inquiries, and use digital tools to deliver efficient service. The position is part of a collaborative environment focused on initiative, continuous improvement, and client relationships.

Requirements

1–3 years of experience in insurance or client service, independently managing Personal Lines accounts.
Active P&C license.
Solid knowledge of coverage, liability, and underwriting fundamentals.
Strong product expertise and the ability to explain complex coverage concepts clearly.
Client-focused approach and ability to build trust and maintain long-term relationships.
Clear communication skills, including translating technical details into actionable insights.
Ability to manage multiple priorities while maintaining accuracy and quality.
Strong problem-solving skills and sound judgment when handling moderately complex needs.
Adaptability and comfort using technology to improve efficiency and service.
Ability to identify opportunities to add value and support account growth.
Service-driven mindset and focus on continuous learning and growth.

Responsibilities

Own a portfolio of Personal Lines clients and deliver high-quality, relationship-driven service and coverage guidance.
Independently manage renewals, review policies, update details, and provide accurate, timely solutions.
Explain complex coverage and help clients make confident decisions.
Conduct risk-focused conversations to identify exposures and recommend appropriate solutions.
Identify coverage gaps and support cross-selling and account-rounding opportunities.
Support remarketing efforts to secure coverage and pricing aligned with client needs.
Resolve moderately complex inquiries with sound judgment, balancing speed, accuracy, and client impact.
Deliver a consistent, people-first experience through strong communication and technical expertise.
Use digital tools and evolving platforms to improve service efficiency.