Personal Lines Account Manager

Zander Insurance Agency • Nashville, TN

4h • Hybrid

About The Position

Zander Insurance is hiring a Personal Lines Account Manager to serve as the primary point of contact for clients, guide them through personal insurance coverages, address their needs, and advocate for them. The company describes itself as a 100-year-old organization experiencing year-over-year growth and offering stability and opportunities in the insurance industry.

The role is posted as hybrid. Nashville-based hires work in-office during training. Full-time remote arrangements may be available to experienced Personal Lines Account Managers who live in Tennessee outside the Nashville area, depending on location and business needs. The position follows a standard 40-hour workweek, with additional hours potentially required.

Zander offers an industry-leading salary with performance incentives, guaranteed compensation increases, a 5% dollar-for-dollar 401(k) company match, and participation in an Employee Stock Ownership Plan. Benefits include employer-paid medical, dental, life, and disability insurance, company HSA contributions, three weeks of paid time off plus holidays, and opportunities for career advancement and promotion from within.

Requirements

• Hold a Property and Casualty license in Tennessee.
• Have experience in a high-volume call environment.
• Have strong written and oral communication skills.
• Have excellent analytical abilities and problem-solving skills.
• Be proficient with Microsoft Office Suite.
• Type at least 45 words per minute.
• Demonstrate strong service aptitude, reliability, adaptability, and the ability to work in a fast-paced environment.
• Communicate effectively in English in writing and verbally, including in person, by email, video meeting, and telephone.
• Be able to communicate by telephone for extended periods, up to seven hours per day.
• Be able to sit and stand for extended periods, up to seven hours per day, and walk up and down stairs.
• Maintain consistent attendance during normal working hours; additional hours may be required.

Nice To Haves

• Experienced Personal Lines Account Managers residing in Tennessee outside the Nashville area may be eligible for a full-time remote arrangement, subject to location and business needs.

Responsibilities

• Manage client inquiries and policy changes.
• Assist clients with their personal insurance coverage needs.
• Contact clients regularly to discuss their policies and potential updates.
• Communicate with insurance carriers to obtain quotes and policy endorsements.
• Review client renewals to ensure appropriate coverage.
• Stay current on industry trends and regulations.
• Serve as the primary point of contact for clients and advocate for them.

Benefits

• Industry-leading salary and performance incentives.
• Guaranteed compensation increases.
• 401(k) with a 5% dollar-for-dollar company match.
• Employee Stock Ownership Plan (ESOP) with distribution of company ownership shares.
• Employer-paid medical, dental, life, and disability insurance.
• Company HSA contributions.
• Three weeks of paid time off plus holidays.
• Hybrid schedule.
• Career advancement and leadership opportunities, with promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed