Personal Lines Account Executive

Brown & Brown Insurance•Doral, FL

About The Position

Brown & Brown is seeking a Personal Lines Account Executive to join its team in Miami, Florida. The role focuses on retaining and growing business by managing client and prospective-client relationships, collaborating with teammates, delivering exceptional customer service, achieving client satisfaction, and developing new business opportunities. The Account Executive manages an assigned book of business and its renewal process, advises clients on coverage options and complex coverage needs, supports new-client implementation, and works with carrier partners and internal teams. The role also documents insurance and sales activity, develops educational materials for clients and prospects, supports teammate training, and participates in industry and professional development activities. The position includes regular client and prospect visits and calls, as well as travel for industry and carrier events. Physical requirements include prolonged computer and telephone use, communication with others, and occasional lifting and other physical activities.

Requirements

Valid Insurance Producer license in good standing, with authorities in the states needed to service the assigned book of business.
Proficient knowledge of insurance coverages, contracts, and state regulations where business is conducted.
Proficiency in a Microsoft Windows environment, including Word, Excel, PowerPoint, and Publisher, and the ability to create, edit, and merge letters, spreadsheets, labels, and similar materials.
Proficient use of office equipment, including copy machines, printers, fax machines, and binding machines.
10 or more years of experience in the insurance industry or a related field.
Ability to independently visit clients and prospects and make related calls, approximately 40%–50% of the time.
Ability to travel for industry and carrier events, approximately 10%–15% of the time.
Ability to perform sedentary work, exerting up to 10 pounds occasionally and negligible force frequently; may need to exert up to 20 pounds periodically.
Vision sufficient to use a computer monitor.
Manual dexterity and arm and upper-body range of motion sufficient for constant keyboard, mouse, and telephone use for 7–8 hours per day.
Speech and hearing sufficient for telephone and in-person communication.
Ability to perform repetitive small-motor activities, grasp, communicate detailed information quickly and accurately, stoop, reach, stand, frequently lift light objects under 10 pounds, and occasionally climb.

Nice To Haves

Professional designation specific to the area of specialty, such as ARM, CIC, or RPLU.

Responsibilities

Establish, cultivate, and manage relationships with clients, prospective decision-makers, carrier partners, and internal resources.
Identify coverage gaps and advise clients and prospects on options, including complex coverage needs.
Manage matters for the assigned book of business, including policy and endorsement processing, invoicing, certificates of insurance, claims reporting and follow-up, premium breakdowns, auto ID cards, policy changes, policy-form reviews, coverage comparisons, loss analysis, and coverage questions.
Manage renewals for assigned and prospective clients, including renewal pricing and preparation and delivery of renewal proposals and binders.
Support the sales team with new-business meetings and implementation of new clients.
Ensure compliance and client disclosures, policies, endorsements, and certificates align with client expectations and legal requirements.
Document renewal, sales, and insurance-operations compliance materials in the sales management database.
Create and present educational materials about value-added services for clients and prospects.
Grow the book of business through networking, referrals, and cross-selling.
Support training initiatives for new service and sales teammates.
Follow agency guidelines, policies, and procedures.
Promote teamwork through support, knowledge sharing, and a positive attitude.
Work toward meeting or exceeding internal and external performance standards.
Participate in training to stay current on industry information, product development, legislation, coverages, technology, and continuing education required for valid licensing.
Attend internal and external meetings as needed.
Perform other duties as assigned.