Personal Insurance Advisor - SWAT Team

BrokerLink•Toronto, ON

2d•CA$47,100 - CA$57,500•Hybrid

About The Position

Being a part of BrokerLink means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism. We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements! Pay at BrokerLink is about much more than just salary. As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions. Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well. About the role We are looking for a Personal Insurance Advisor to join our National Corporate SWAT Team at BrokerLink! As a Personal Insurance Advisor on our National SWAT Team, you’ll be primarily responsible for managing underwriting requests, contacting customers, and gathering the information needed to process renewals in a timely manner. You will play an essential role in delivering exceptional service to customers nationwide, as well as supporting our communities by assisting with incoming calls when needed. If you’re customer-focused, detail-oriented, adaptable to the unexpected, and passionate about simplifying insurance, we’d love to hear from you. This hybrid position is available in any of our Ontario offices.

Requirements

Minimum 1-year of P&C personal insurance experience
Ontario licensed (RIBO/OTL); expected to obtain other provincial licenses once onboarded (licensed across all provinces where BrokerLink operates)
Exposure to Epic is an asset
Superior change management skills: agility and the ability to pivot with little notice
Strong customer focus
Comfortable working with ever-changing technology
Demonstrated ability to handle multiple priorities successfully
Strong analytical and organizational skills
Excellent verbal and written communication skills

Responsibilities

Handle incoming underwriting carrier requests
Be agile in all aspects of customer service, with a strong focus on technical skills
Service customers across Canada using all available communication methods to provide a seamless omni-channel experience
Participate in strategic debrief sessions to highlight operational areas for improvement
Deploy your skills and expertise to areas of the business that require support, including incoming queue calls when necessary
Contact underwriters and adjusters to discuss guidelines and policies
Prepare documentation for insurers; complete client applications; issue insurance certificates; process changes; and review renewals
Stay current on underwriting rules and workflow processes, and actively participate in training initiatives
Provide guidance and assistance to the business as required