Personal Injury Case Manager

PATHWAY LAW FIRM•Costa Mesa, CA

9d•Onsite

About The Position

The Personal Injury Case Manager will be responsible for managing a high-volume caseload from intake to settlement. This role requires excellent communication and organizational skills, as well as a strong understanding of the personal injury claims process, medical terminology, and insurance terminology. The ideal candidate will be detail-oriented, proactive in problem-solving, and able to work effectively in a fast-paced environment.

Requirements

5 years of experience managing a heavy caseload in the Personal Injury field.
Experience managing a file from intake to demands.
Ability to work in a fast-paced environment.
Detail-oriented, organized with excellent follow-through in order to meet multiple deadlines.
Excellent communication and people skills as this role requires heavy client contact.
Knowledge of medical terminology.
Knowledge of insurance terminology.
Understanding the injury claims process.
Bilingual in Spanish is required.

Nice To Haves

Associate degree preferred.

Responsibilities

Establish and maintain ongoing communication with clients from intake to settlement, providing case updates, answering questions, and ensuring a positive client experience.
Conduct thorough case evaluations by gathering intake details, police reports, accident photos, witness statements, and relevant documents to build a strong case foundation.
Accurately input and update case details in the firm’s case management system, ensuring all client, insurance, and medical records are properly recorded and easily accessible.
Confirm insurance coverage, policy limits, and liability issues while maintaining consistent contact with adjusters, defense counsel, and third-party carriers.
Oversee clients’ medical care and treatment plans, ensuring they attend necessary medical appointments, therapy sessions, and specialist consultations. Schedule, calendar, and follow up with medical providers while guiding clients through the treatment process.
Track treatment progress, medical updates, and case developments, reviewing medical records and bills to assess treatment completion and case readiness for demand.
Ensure all medical records, accident reports, insurance communications, and legal documents are properly stored, updated, and ready for demand submission or litigation.
Collaborate with demand writers, attorneys, and lien negotiators to ensure cases are fully developed before submission, including summarizing medical records, calculating damages, and verifying outstanding liens.
Work alongside attorneys to gather additional documentation, communicate settlement updates to clients, and prepare final settlement documents for resolution.
Address insurance disputes, medical treatment issues, and client concerns, working proactively to resolve potential case delays and ensure a smooth claims process.
When cases transition to litigation, ensure all medical records, case summaries, and client statements are accurate and organized for trial preparation.
Manage multiple cases simultaneously in a fast-paced environment, ensuring deadlines are met, follow-ups are completed, and no detail is overlooked.
Keep up to date with industry best practices, legal requirements, and evolving case strategies to improve overall case handling and client success.