Personal Injury Case Manager

JAVAHERI & YAHOUDAI, A PROFESSIONAL LAW CORPORATION • Los Angeles, CA

5d • $30 - $40 • Onsite

About The Position

J&Y Law is a rapidly expanding Plaintiff Personal Injury and Elder Abuse law firm in Southern California, committed to providing excellent legal representation and an outstanding client experience. We are looking for an experienced Personal Injury Case Manager to join our Pre-Litigation Department. This role is perfect for individuals who excel in a dynamic setting, enjoy direct client interaction, and are dedicated to efficiently managing cases while delivering superior service. J&Y Law offers a supportive environment with investment in technology, training, and opportunities for career advancement.

Requirements

• Previous Plaintiff Personal Injury Case Management experience.
• Strong understanding of California Personal Injury claims.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Exceptional customer service skills with compassion and empathy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail.
• Ability to work independently while collaborating effectively with a team.

Nice To Haves

• Experience using Litify or Salesforce-based case management software.
• Bilingual (English/Spanish) preferred.
• Experience handling Serious Injury cases.
• Knowledge of MedPay, UM/UIM, Government Claims, and lien resolution.

Responsibilities

• Manage an active caseload from intake through settlement, serving as the primary client contact.
• Ensure efficient case progression, client satisfaction, and adherence to deadlines and firm standards.
• Contact newly assigned clients within 24 hours.
• Build strong client relationships through compassionate and professional service.
• Maintain regular communication with clients, educating them on the claims process and managing expectations.
• Respond promptly to client inquiries via phone, email, and text.
• Document all client communications meticulously.
• Review new case files for completeness and accuracy, obtaining missing documents.
• Coordinate medical treatment and referrals, monitoring progress and identifying needs.
• Review police reports, medical records, and supporting documentation.
• Communicate with insurance adjusters, medical providers, lien holders, and vendors.
• Assist clients with property damage claims, rental vehicles, and loss-of-use issues.
• Submit MedPay documentation and file Government Tort Claims within statutory deadlines.
• Calendar all applicable deadlines in the firm's case management system.
• Identify Serious Injury (SI) cases for attorney review.
• Coordinate collection of critical evidence for SI cases, including police reports, policy limits, witness statements, photographs, and videos.
• Assist with Pre-Procedure Evaluations (PPEs) by gathering necessary records, bills, estimates, policy limits, ISO reports, and Criminal Background Checks.
• Coordinate with Records Clerks to obtain prior medical records.
• Maintain accurate and organized electronic case files.
• Update Litify with all case activity and communications.
• Scan, upload, and organize documents promptly.
• Ensure all case milestones and deadlines are documented.
• Collaborate with attorneys and support staff to facilitate case settlement.
• Participate in settlement preparation and negotiations as directed.
• Seek opportunities to enhance client experience and encourage reviews.
• Maintain professionalism and confidentiality.

Benefits

• Competitive salary
• Medical, Dental, and Vision Insurance
• 401(k) with Employer Matching
• Paid Holidays
• Paid Time Off
• Paid Parking
• Ongoing Training and Professional Development
• State-of-the-Art Technology and Litify Case Management Software
• Opportunities for Career Advancement
• Collaborative and Supportive Team Environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed