Personal Injury Case Manager (Pre-Litigation)

Parnall Law•Albuquerque, NM

23h•Onsite

About The Position

Join a Team That's Fighting for New Mexico Parnall Law Firm isn't just one of the largest personal injury firms in New Mexico — we're a team of passionate advocates dedicated to standing up for clients when they need it most. And we want you helping move cases forward at our best. We're hiring a skilled and compassionate Pre-Litigation Case Manager to play a key role in guiding clients through their cases with clarity, organization, and care. If you're an experienced case management professional who leads with empathy, thrives in a collaborative environment, and takes pride in the kind of client service that makes a real difference — read on. As a Pre-Litigation Case Manager at Parnall Law, you are a vital connection between our clients and our legal team — ensuring every case receives the attention, organization, and advocacy it deserves from intake through resolution.

Requirements

Minimum 2 years of Plaintiff's personal injury case management experience (PI adjacent/legal assistant and medical field/behavioral health experience will not be considered)
Strong understanding of state, local, and federal court rules
Strong empathy for injured clients
Exceptional communication skills, verbal and written
Confidence and motivation to exceed expectations
Professional attire and demeanor
Desire to learn, develop, and motivate team members
Excellent organizational and time-management skills
Ability to work during Mountain Time business hours (Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM)
Ability to pass a background check

Responsibilities

Attend firm-wide huddle every Monday at 8:00 AM
Attend daily team mini huddles Tuesday through Friday at 8:00 AM
Attend biweekly meetings with Team Lead fully prepared with supporting metrics data
Contact new clients within 24 hours of being retained to complete intake questionnaire
Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time
Ensure outstanding tasks do not exceed 50 at any given time
Complete case analysis within 3 weeks of receiving insurance confirmations
Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals
Submit demand letters within 2 days of approved client authority
Keep status comments updated for all weekly OOS meetings per the OOS preparation guideline
Maintain thorough familiarity with each case in your caseload
Post all case information and dates in SmartAdvocate
Assist with property damage claims when necessary
Communicate with adjusters on case matters
Ensure health insurance subrogation claims are opened timely (or obtain authority not to open them)
Ensure Medicare subrogation claims are opened timely on the portal
Review and update evaluation forms and demand packages before attorney meetings with clients
Draft correspondence for attorneys and save/name all documents in SmartAdvocate per Naming Protocol
Calendar all case information pursuant to the calendaring protocol
Answer incoming calls via the Final Call Group and perform backup intake calls per intake protocol
Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings
Collaborate with all staff assigned to your cases to move each case toward a desired conclusion
Keep clients updated with copies of file documents
Post all costs, including expected costs not yet invoiced (investigators, consultants, etc.)
Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape
Follow and maintain all firm policies and procedures