PI Case Manager Lead (Bilingual - English/Spanish)

Bader Scott Injury Lawyers LLC•Atlanta, GA

1d•Onsite

About The Position

Bader Law is seeking an experienced Personal Injury Case Manager Lead to provide operational leadership within an assigned attorney pod while directly managing the firm's most complex personal injury cases. This individual will mentor Case Managers, maintain quality standards, ensure exceptional client service, and partner closely with attorneys to drive efficient case progression. The ideal candidate is an experienced leader who thrives in a fast-paced environment, leads by example, and is committed to operational excellence.

Requirements

Fluent in both English and Spanish (written and verbal) – Required
5+ years of Personal Injury Case Management experience.
Significant Pre-Litigation experience.
Extensive knowledge of the personal injury case lifecycle.
Experience managing complex or high-value injury cases.
Strong understanding of quality assurance and documentation standards.
Excellent communication, organization, and leadership skills.
Strong analytical, problem-solving, and decision-making abilities.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Filevine or a similar case management platform.

Nice To Haves

Previous Lead Case Manager or supervisory experience.
Experience mentoring or coaching team members.
Process improvement or operational leadership experience.

Responsibilities

Manage complex personal injury cases from active treatment through settlement.
Execute attorney strategy while ensuring accurate and complete case documentation.
Review and assist with demand package preparation prior to attorney approval.
Conduct quality assurance reviews to ensure compliance with firm standards.
Monitor documentation quality, workflow consistency, and client communications.
Coach, mentor, and support Case Managers to improve performance and consistency.
Identify case risks, workflow gaps, and opportunities to maximize case value.
Escalate legal issues, client concerns, and operational risks to leadership.
Collaborate with Attorneys, Client Success, Settlement Coordinators, Finance, and other departments.
Oversee seamless transitions from Pre-Litigation to Litigation.
Ensure cases are ready for settlement disbursement by confirming required documentation.
Identify opportunities for client testimonials and coordinate with the Client Success team.
Serve as the primary resource for complex case questions.
Recommend process improvements and contribute to SOP development.
Promote accountability, operational excellence, and consistent client service across the assigned pod.