Personal Care Director - Senior Living

CorsoCare•Mequon, WI

1d•Onsite

About The Position

The CorsoCare Personal Care Director is responsible for the overall direction and coordination of administrative, clinical, and resident care services within a senior living community environment. This role actively supports our culture and directly manages all Wellness Staff to provide compassionate and competent care for residents. The Director implements and coordinates all services for residents, performs evaluations and ongoing assessments, and sets measurable goals and outcomes to meet residents' physical, mental, and psychosocial needs. They are responsible for the overall direction, coordination, and evaluation of the Personal Care Department, ensuring adherence to organizational policies, procedures, and regulatory requirements. This includes assisting staff with criteria interpretation, evaluating occurrence reports, building resident and family relationships, managing department inventory within budget, and planning staff meetings and trainings. The Director also acts as a resident advocate, develops care associate assignments, organizes staff training, interviews and hires staff, and ensures knowledge of emergency policies. They lead wellness chats, conduct check-ins with wellness team members, facilitate blood pressure clinics, attend daily stand-up meetings, participate in resident forums, follow up on falls, perform safety assessments, coordinate returns for residents on LOA, and manage service agreements to ensure resident care packages align with ADL needs. Supporting on the floor as needed is also part of the role.

Requirements

Prior supervisory experience required.
Compassionate towards the senior population.
Ability to speak effectively before groups of customers or employees of organization.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

Directly manages all Wellness Staff (all shifts) to provide compassionate and competent care for residents.
Implement and coordinate all services for residents admitted to community.
Perform evaluations and ongoing assessments of residents quarterly.
Use resident evaluation to set measurable goals and outcomes for residents that meet the physical, mental, and psychosocial needs.
Make necessary changes to service plan.
Overall responsibility for direction, coordination, and evaluation of the Personal Care Department.
Carrying out supervisory responsibilities in accordance with organizational policies and procedures and regulatory requirements and applicable laws.
Provide assistance to staff members regarding any interpretation of criteria standards.
Evaluate Occurrence Reports/Care Associate log submitted by staff members to determine if an assessment needs to be performed on an existing resident and report to State of Indiana if applicable.
Resident and family relationship building by assisting families and/or residents to identify, plan, and obtain needed assistance from the Personal Care Department and other departments.
Completion of appropriate paperwork and recommendations as to better and/or more efficient ways of operating the department.
Utilize budget parameters to order and maintain an acceptable level of inventory for the department.
Planning monthly staff meetings and trainings in collaboration with the Life Enrichment Director.
Act as resident advocate with third party care providers.
Develop Care Associate assignment/update ongoing task sheets.
Develop, organize, implement and evaluate training for new and existing staff.
Interview and hire staff within budgeted guidelines.
Knowledge of all emergency policies and provision of updated information to staff.
Ordering of supplies.
Lead monthly Wellness Chats with third-party providers on resident health and wellness topics.
Conduct quarterly check-ins with Wellness team members to support engagement and development.
Facilitate bi-weekly blood pressure clinics and engage residents in proactive care.
Attend daily stand-up meetings with department leaders to discuss community needs and support.
Participate in monthly Resident Forums to share CorsoCare updates and service information.
Follow up on falls and perform safety assessments to reduce hazards and support resident well-being.
Connect with families of residents on LOA to coordinate returns and reassess service needs.
Manage Service Agreements to ensure resident care packages match their current ADL needs.
Supporting on the floor as needed.