PERSONAL BANKER - GAS CITY
About The Position
STAR Financial Bank is an Indiana-based community bank focused on quality service, personalized banking solutions, and innovative use of technology. The Personal Banker position is part of a workplace model that does not allow remote work. The role handles financial transactions, supports customers with account and banking needs, recommends suitable products and services, and follows bank policies and procedures. Selected candidates are intended to become a Personal Banker II after 90 days of employment and must complete all certification requirements. The role requires approximately 38.5 hours per week. The schedule is between 8:30 a.m. and 5:15 p.m., Monday through Friday, with a rotating Saturday shift from 8:45 a.m. to 12:15 p.m. Employees scheduled for a Saturday shift receive a shortened workday that week. Assignments or training sessions may take place at locations including Marion, Fishers, and Fort Wayne.
Requirements
- Ability to identify and recommend customer solutions.
- Ability to provide superior customer service.
- Strong attention to detail and accuracy in processing.
- Strong organizational skills.
- Strong oral and written communication skills.
- Strong critical-thinking and problem-solving skills.
- Ability to perform required duties and stay current on product and service offerings.
- Ability to align with STAR’s Core Values and Brand Behaviors.
- Proficiency in computer skills, including Windows-based systems.
Responsibilities
- Process and validate financial transactions, including accepting and dispensing cash and cashing checks and other instruments, while maintaining accurate records.
- Communicate with customers and prospective customers to gather information about their needs and recommend appropriate STAR products and services.
- Accept loan, credit card, and other payments.
- Balance and maintain a cash drawer accurately.
- Provide superior customer service.
- Initiate new accounts.
- Evaluate and respond promptly to customer issues through direct action or referral to the appropriate source.
- Provide customers with account-based information and assist with other services.
- Maintain and update knowledge of bank products, services, and procedures.
- Follow and apply operational policies and procedures.
- Complete annual compliance training.
- Complete certification requirements for progression to Personal Banker II.
Benefits
- Affordable medical, vision, and dental coverage
- Flexible dependent care account
- Health savings account with employer contributions
- Prescription drug plan
- Employee wellness initiatives addressing physical, mental, and financial wellness
- Health management reimbursement program
- Short-term and long-term disability coverage
- Life insurance
- Tuition reimbursement
- Competitive pay and bonus program
- 401(k) with employer match
- Generous paid time off, including 11.5 holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
