Personal Banker - Gas City
About The Position
STAR Financial Bank is an Indiana-based community bank that emphasizes quality service, personalized banking solutions, and technology. The Personal Banker role is part of a workplace model that does not allow remote work. The position handles customer transactions, helps customers identify banking needs, recommends products and services, initiates new accounts, and provides account information and other services. The selected candidate is intended to become a Personal Banker II after 90 days of employment and must complete all certification requirements. The role requires approximately 38.5 hours per week, scheduled between 8:30 a.m. and 5:15 p.m. Monday through Friday, with a rotating Saturday shift from 8:45 a.m. to 12:15 p.m. Employees scheduled to work Saturday receive a shortened workday that week. Assignments or training sessions may take place at locations including Marion, Fishers, and Fort Wayne.
Requirements
- Ability to identify and recommend customer solutions.
- Ability to provide superior customer service.
- Strong attention to detail and accuracy in processing.
- Strong organizational skills.
- Strong oral and written communication skills.
- Strong critical-thinking and problem-solving skills.
- Ability to perform required duties and stay current on product and service offerings.
- Ability to align with STAR’s Core Values and Brand Behaviors.
- Proficiency in computer skills, including Windows-based systems.
- Complete all certification requirements to progress to Personal Banker II.
Responsibilities
- Process and validate financial transactions, including accepting and dispensing cash, cashing checks and other instruments, and maintaining accurate records.
- Communicate with customers and potential customers to gather information, evaluate needs, and recommend STAR products and services.
- Accept loan, credit card, and other payments.
- Accurately balance and maintain a cash drawer.
- Provide superior customer service.
- Initiate new accounts.
- Evaluate and respond to customer issues in a timely manner, either directly or by referring them to the proper source.
- Provide customers with account-based information and assist with other services.
- Maintain and update knowledge of bank products, services, and procedures.
- Adhere to and apply operational policies and procedures.
- Complete annual compliance training.
Benefits
- Affordable medical, vision, and dental coverage
- Flexible dependent care account
- Health savings account with employer contributions
- Prescription drug plan
- Employee wellness initiatives covering physical, mental, and financial wellness
- Health management reimbursement program
- Short-term and long-term disability
- Life insurance
- Tuition reimbursement
- Competitive pay and bonus program
- 401(k) with employer match
- Generous paid time off, including 11 1/2 holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
