Personal Banker - Garden City, KS

Equity Bank•Garden City, KS

3d•Onsite

About The Position

Equity Bank is hiring a full-time, hourly Personal Banker for its Garden City, Kansas, location. The role focuses on building and expanding client relationships, identifying clients’ financial needs, recommending appropriate banking products and services, and delivering a consistently welcoming and professional service experience. The Personal Banker also performs teller and transaction duties, follows operational and compliance procedures, and works with bank partners to support client needs and generate referrals. The employee must obtain and maintain NMLS certification in accordance with the SAFE Act and applicable lending regulations. The position regularly works in an office setting and uses computers and electronic media. Required training takes place in Wichita, Kansas, during the first week of employment.

Requirements

High school diploma or equivalent.
Excellent interpersonal, verbal, and written communication skills.
Proficiency with Windows-based computer systems.
Ability to maintain a high degree of confidentiality.
Strong attention to detail and organizational skills.
Ability to work with a team to determine solutions.
Ability to travel to Wichita, Kansas, for required week-long training during the first week of employment.
Ability to meet the position’s physical demands, including occasionally carrying, lifting, moving, or pushing up to 25 pounds.
Must obtain and maintain NMLS certification in accordance with the SAFE Act and applicable lending regulations.

Nice To Haves

Previous banking experience.
Customer service experience.

Responsibilities

Build trust and credibility through professional conversations with clients and identify significant life events that may affect their financial needs.
Recommend and provide accounts, loans, and services suited to clients’ financial needs, and promote bank products and services inside and outside the bank.
Make proactive referrals to bank partners that support additional bank revenue.
Follow operating procedures and protocols, demonstrate operational soundness, and help minimize risk exposure or loss while maintaining quality production.
Provide excellent customer service and create a welcoming, engaging, and professional environment for clients.
Resolve client issues proactively when the Bank Manager is absent or as directed; respond to routine inquiries and requests.
Perform teller duties and process client transactions as needed; approve transactions for other employees within the assigned authority limit.
Assist with opening and/or closing the bank as directed.
Follow applicable laws, regulations, policies, and procedures, including business ethics, Bank Secrecy Act, anti-money laundering, information security, and suspicious activity reporting requirements.
Follow deposit-account opening procedures and internal suspicious-activity referral processes, as appropriate.
Complete periodic compliance training and obtain and maintain NMLS certification.
Travel to Wichita, Kansas, during the first week of employment for required week-long training.