Personal Banker - Garden City, KS

Equity Bank•Garden City, KS

3d•Onsite

About The Position

Equity Bank is hiring a community-focused Personal Banker for its Retail Banking department in Garden City, Kansas. The role builds and expands client relationships by identifying clients’ financial needs and recommending suitable banking products and services. The Personal Banker provides a welcoming, professional client experience, responds to routine inquiries, resolves issues as appropriate, performs teller duties, and processes transactions. The position also requires compliance with applicable banking laws, regulations, policies, and procedures, including obtaining and maintaining NMLS certification in accordance with the SAFE Act and applicable lending regulations. The employee works regularly in an office setting and uses computers and electronic media. A week-long training session in Wichita, Kansas, is required during the first week of employment.

Requirements

High school diploma or equivalent.
Excellent interpersonal, verbal, and written communication skills.
Computer proficiency in Windows-based systems.
Ability to maintain a high degree of confidentiality.
Strong attention to detail and organizational skills.
Ability to work with a team to determine solutions.
Ability to travel to Wichita, Kansas, during the first week of employment for required week-long training.
Ability to meet the position’s physical requirements, including regularly standing, walking, bending, and squatting; possibly stooping, kneeling, crouching, or reaching; and occasionally carrying, lifting, moving, or pushing up to 25 pounds.

Nice To Haves

Previous banking experience.
Customer service experience.

Responsibilities

Conduct professional client conversations that build trust and credibility.
Identify clients’ key life events and determine whether bank products and services meet their financial needs.
Recommend and provide appropriate accounts, loans, and services.
Promote bank products and services inside and outside the bank.
Make proactive referrals to bank partners to generate additional revenue.
Demonstrate operational soundness, minimize risk exposure or loss, maintain quality production, and follow operating procedures and protocols.
Provide excellent customer service and create a welcoming, engaging, professional client environment.
Proactively resolve client issues in the absence of or as directed by the Bank Manager.
Respond to routine client inquiries and requests.
Perform teller duties as needed and process client transactions.
Approve transactions for other employees within assigned authority limits.
Assist with bank opening and/or closing as directed.
Understand and follow applicable laws, regulations, policies, and procedures, including business ethics, Bank Secrecy Act, anti-money laundering, information security, and suspicious activity reporting requirements.
Follow deposit account opening procedures and internal suspicious activity referral processes, as appropriate.
Work with clients to understand their normal account activity, as appropriate.
Complete periodic compliance training.
Obtain and maintain NMLS certification in accordance with the SAFE Act and applicable lending regulations.