Personal Banker - Bee Cave, TX

TRB Bank•Bee Cave, TX

1h•Onsite

About The Position

The Personal Banker performs both Teller and New Account services within a banking center, providing high-quality customer service and a positive banking experience. The role includes opening, closing, and maintaining personal and commercial accounts; processing teller transactions; balancing a cash drawer; answering phones and customer questions; handling safe deposit entry; resolving account problems; and providing other assistance as requested. It requires effective communication and accurate, timely processing of transactions and requests in accordance with established teller policies and procedures. New account work includes explaining Bank products and services, opening and closing personal and business accounts, preparing documentation under the Bank’s CIP/BSA policies, ordering checks and debit cards, executing wire transfers, and providing account information. Teller work includes processing deposits, withdrawals, transfers, loan payments, and check cashing; maintaining transaction details; preparing daily general ledger entries; performing vault functions as needed; balancing the teller drawer; and promoting Bank products and services. The position also supports the Bank’s vision, mission, values, policies, and procedures and requires compliance with applicable federal and state regulations.

Requirements

High school diploma or GED.
At least one year of banking experience in new accounts, as a teller, or in lending.
At least six months of cash-handling experience.
Strong customer relations and interpersonal skills.
Ability to type, use a computer efficiently, and use a 10-key calculator.
Proficiency with Microsoft Office Suite.
Ability to handle large quantities of currency accurately.
Good problem-solving skills, sound decision-making, and effective communication.
Ability to prioritize and organize work activities.
Mental concentration to handle frequent interruptions and work in a fast-paced environment.
Ability to work under pressure and in a stressful atmosphere while remaining composed.
Ability to work flexible hours as scheduled, Monday through Saturday, and at any Bank location as needed.
Must be physically present in the Bank to perform job duties.
Must be able to stand for most of the workday and lift, carry, or move boxes or bags of currency and coin weighing up to 25 pounds.

Responsibilities

Be knowledgeable about the Bank’s available products and services.
Open and close personal and business checking, savings, IRA, and Certificate of Deposit accounts using Business Process Manager software.
Discuss new account documentation with customers and prepare new account documentation in accordance with the Bank’s CIP/BSA policies.
Order checks and debit cards.
Follow up promptly on requests from clients and loan officers.
Deposit customer funds and provide customers with receipts.
Execute wire transfers.
Provide current and prospective customers with information about interest rates, account charges, and other account details.
Operate and maintain a cash drawer; process deposits, withdrawals, transfers, loan payments, and check cashing.
Maintain accurate details of each transaction and verify posted transaction accuracy.
Prepare daily general ledger entries.
Perform vault functions as necessary and assist with daily coin machine balancing.
Balance the teller drawer daily.
Assist existing and potential customers with product and service inquiries, answer questions, and resolve customer problems.
Promote and cross-sell the Bank’s products and services.
Promote and maintain positive relationships with customers, potential customers, and other contacts.
Comply with department and company policies and procedures and applicable federal and state regulations.
Support and promote the Bank’s vision, mission, core values, organizational structure, policies, and procedures.
Perform other duties as assigned.