Personal Banker - Holcomb Bridge Rd

PNC Bank•Roswell, GA

16h•Onsite

About The Position

The Personal Banker works within PNC’s retail banking organization at the Holcomb Bridge Road branch in Roswell, Georgia. This is an in-office role. The banker acquires and deepens customer relationships through proactive sales and service, identifying opportunities to improve customers’ financial well-being and positioning PNC solutions to grow revenue and loyalty. The role collaborates with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships. The Personal Banker delivers a comprehensive PNC conversation during customer interactions, conducts outbound calls and appointment setting, engages customers in the lobby, and uses teller interactions and service-to-sales opportunities to support customer needs. The role also educates customers about ways to manage financial transactions using technology and other resources, resolves customer problems using product and procedural knowledge, manages risk by following policies and procedures, and participates in accurate and efficient branch operations. PNC emphasizes customer focus and effective risk management. Candidates should note that PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. Candidates considered for the role are subject to additional background checks required by Consumer Financial Protection Bureau regulations. The position is also subject to applicable FDIA Section 19 requirements and, for any registered role, relevant SAFE Act and/or FINRA requirements.

Requirements

Typically requires an associate degree or equivalent and related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus and the ability to create customized customer solutions based on customer needs and satisfaction.
Assess and manage risks associated with business objectives and activities in accordance with PNC’s Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Meet applicable FDIA Section 19 requirements and, for any registered role, relevant SAFE Act and/or FINRA requirements.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Preferred competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet.
Position PNC solutions to generate revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every customer interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Engage with customers in the lobby and position products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures and exercising sound judgment within established limits.
Apply heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.