Personal Banker - Evergreen

PNC•Evergreen, CO

5d•$45,375 - $75,625•Onsite

About The Position

The Personal Banker works within PNC’s retail organization and is based in Evergreen, Colorado. The role acquires and deepens branch customer relationships through proactive sales and service, identifies ways to improve customers’ financial wellbeing, collaborates with ecosystem partners, and positions PNC solutions to grow revenue and customer loyalty. The position is in-office; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. The Personal Banker conducts proactive sales conversations through outbound calls, service-to-sales opportunities, teller interactions, appointment setting, and lobby engagement. The role delivers a full PNC conversation during client interactions, identifies appropriate solutions, builds relationships through community and ecosystem partnerships, educates customers about transaction-management options and technology, resolves customer problems, and participates in efficient and accurate branch operations. It also manages risk by following policies and procedures, applying sound judgment, and remaining alert to potential losses. The role typically requires an associate degree or equivalent and related experience or product knowledge; typically, candidates have 3 or more years of experience. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. The posting’s Education field lists “No Degree.” No certification is required. The position is incentive eligible, with payment based on company, business, and/or individual performance. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
No required certification.
No required or preferred language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to grow revenue and customer loyalty.
Conduct sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation in client interactions to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment within established limits, and identifying and avoiding loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Backup child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level
Incentive-eligible compensation based on company, business, and/or individual performance