Personal Banker - Aspen Grove

PNC•Littleton, CO

10d•$45,375 - $75,625•Onsite

About The Position

The Personal Banker works in PNC’s retail organization and is based in Littleton, Colorado. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to support customers’ financial wellbeing, and positions PNC solutions to grow revenue and customer loyalty. The position is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The banker conducts proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. They deliver a full PNC conversation with each client to identify suitable solutions and use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. They create a differentiated customer experience, educate customers about transaction-management options using available technology and resources, and apply product and procedural knowledge to resolve customer problems. The role also manages risk by following policies and procedures, using sound judgment within established limits, maintaining heightened scrutiny to prevent loss, and participating in efficient and accurate branch operations. PNC emphasizes customer focus and effective management of risks in accordance with its Enterprise Risk Management Framework.

Requirements

Typically requires an associate degree or equivalent, plus related experience or product knowledge; comparable education, job-specific certifications, and experience may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.
Candidates are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
No required certifications or language assessments.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communications
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position PNC solutions to grow revenue and loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
Use ecosystem partnerships and community Centers of Influence to acquire, expand, and retain customer relationships.
Engage customers in the lobby, provide a differentiated experience, and grow customer share of wallet.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Use product and procedural knowledge to identify, mitigate, and solve customer problems.
Adhere to policies and procedures, apply sound judgment, and identify and avoid potential losses.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.