Personal Banker

Arbor Financial Credit Union • Portage, MI

6h • Onsite

About The Position

As a Personal Banker at Arbor Financial Credit Union, you will serve as a trusted advisor, providing friendly, knowledgeable service and tailored financial solutions to help members improve their financial wellbeing. You will support a range of banking needs, including account management, loans, and digital banking, in a collaborative, professional setting. The position is based in Portage, Michigan, with a starting wage of $19.50 per hour, based on experience.

The role offers a Personal Banker II growth track with possible promotions and pay increases. Personal Bankers may also advance to Assistant Branch Manager and other leadership roles, or use their experience to move into lending or back-office teams.

Requirements

• High school diploma or equivalent.
• 1–2 years of experience in banking or financial services.
• Strong communication and interpersonal skills.
• Attention to detail, organizational skills, and problem-solving skills.
• Proficiency with Microsoft 365 and basic computer operation.
• Professional conduct, communication, and appearance.
• Ability to work collaboratively in a fast-paced environment with priorities that frequently change based on member needs.
• Ability to be bonded.

Nice To Haves

• Proficiency with Fiserv DNA.
• Associate or bachelor’s degree in business, finance, or a related field.
• Experience with lending.
• Knowledge of financial products and services.

Responsibilities

• Build relationships with members, understand their financial needs, and recommend appropriate products and services.
• Open and maintain checking, savings, IRA, trust, and other account types.
• Assist members with transactions, loan applications, account inquiries, debit card replacements, online banking, and direct deposit letters.
• Educate and support members in using digital banking tools and services.
• Resolve account issues and debit card disputes efficiently.
• Ensure compliance with policies and regulatory requirements.
• Support branch operations through clerical tasks, balancing duties, and participation in audits.

Benefits

• Paid vacation, personal, sick, holiday, volunteer, and birthday time off.
• Health insurance, vision insurance, and dental insurance.
• Health savings account (HSA) and flexible spending plans.
• Life insurance and short-term and long-term disability coverage.
• 401(k) with a 6% match and 4% profit-sharing contribution.
• Performance-based incentive bonus based on organizational performance.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED