Personal Banker (Member Service Representative II)
About The Position
The Personal Banker (Member Service Representative II) provides World Class service to Members visiting branch and service center locations. The role shares information about and promotes credit union products and services, builds Member relationships, and processes transactions involving savings, loans, and auxiliary services. The Personal Banker handles membership and account requests, consumer loan requests and fundings, account research and problem resolution, and related file maintenance. The role also maintains cash and negotiables, performs vault and night drop duties as assigned, and assists with branch opening and closing preparation. It requires working knowledge of credit union savings and consumer loan products, basic knowledge of real estate products, and compliance with applicable regulations and assigned training requirements, including BSA requirements. Additional job functions described include supporting and coaching teammembers, assisting with financial planning and budgets, contributing to management goals and projects, evaluating procedures and policies, and ensuring regulatory compliance.
Requirements
- High school diploma or GED required.
- 1–3 years of prior related experience required.
- Notary license; if not already licensed, completion of notary training and licensing is required.
- Participation in the California DMV pull program may be required depending on assignment.
Responsibilities
- Provide World Class Member service to Members visiting branch and service center locations.
- Provide information about and promote credit union products and services to build Member relationships.
- Process transactions related to savings, loans, and auxiliary credit union services.
- Perform file maintenance, including address changes, check orders, and ATM card orders.
- Perform vault and night drop duties as assigned and assist with morning and evening branch preparation.
- Maintain cash and negotiables.
- Process new memberships, additional share accounts, savings services, consumer loan requests, and consumer loan fundings.
- Research accounts and identify and correct Member account problems.
- Provide consultative face-to-face service by assessing Member needs, addressing concerns, and gaining agreement on solutions.
- Suggest ways to streamline department and credit union operations.
- Comply with regulatory requirements and assigned training, including applicable BSA regulations.
- Provide daily support to teammembers through answering questions, resolving problems, communicating expectations, monitoring results, and training, coaching, counseling, or disciplining teammembers.
- Contribute to financial objectives through forecasting, annual budget preparation, expenditure scheduling, and variance analysis.
- Contribute to organizational goals and priorities and implement plans with short-term impact aligned with organizational objectives.
- Evaluate operating procedures and policies to support Member service, productivity, and internal control.
- Initiate, research, coordinate, and implement projects benefiting Members, teammembers, or department operations.
- Ensure compliance with state and federal laws and other applicable regulations.
- Understand organizational goals and key performance indicators and take actions to achieve desired results.
- Perform other related duties as assigned or requested.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
