Personal Banker (Member Service Representative II)
About The Position
The Personal Banker (Member Service Representative II) provides World Class service to Members visiting branch or service center locations. The role provides information about and promotes credit union products and services, processes transactions involving savings, loans, and auxiliary services, and supports Members with account requests and issues. The position also performs file maintenance, maintains cash and negotiables, and may perform vault and night drop duties and assist with branch opening and closing preparation. The role processes new memberships, additional share accounts, savings services, consumer loan requests, and consumer loan fundings; researches accounts and resolves Member account problems; and delivers face-to-face, consultative assistance by assessing Member needs and addressing concerns. It requires working knowledge of credit union savings and consumer loan products and services, along with basic knowledge of real estate products. The position also contributes suggestions to improve department and credit union operations and complies with applicable regulatory requirements and assigned training, including BSA requirements. The posting also describes additional functions involving teammember support, financial planning and budgeting, management-team contributions, short-term business planning, evaluation of operating procedures and policies, project coordination, regulatory compliance, and action toward organizational goals and performance indicators. These functions are listed in the posting as additional job functions.
Requirements
- High school diploma or GED required.
- 1–3 years of prior related experience required.
- Notary license required; if not already licensed, completion of notary training and licensing will be required.
- Participation in the California DMV pull program may be required depending on assignment.
- Working knowledge of credit union savings and consumer loan products and services.
- Basic knowledge of real estate products.
- Must comply with regulatory compliance and assigned training requirements, including applicable BSA regulations.
Responsibilities
- Provides World Class Member service to Members visiting branch or service center locations.
- Provides information about and promotes credit union products and services to build relationships.
- Processes transactions involving savings, loans, and auxiliary credit union services.
- Performs file maintenance, including address changes, check orders, and ATM card orders.
- Performs vault and night drop duties as assigned and assists with morning and evening branch preparation.
- Processes new memberships, additional share accounts, savings services, consumer loan requests, and general consumer loan fundings.
- Researches accounts and identifies and corrects Member account problems.
- Provides face-to-face account assistance and consultative services by assessing Member needs, addressing concerns, and gaining agreement.
- Maintains cash and negotiables.
- Provides suggestions for streamlining department and credit union operations.
- Complies with applicable regulatory requirements and assigned training, including BSA regulations related to job duties.
- Provides daily support to teammembers, including answering questions, resolving problems, communicating expectations, monitoring results, and training, coaching, counseling, or disciplining teammembers.
- Supports financial objectives through forecasting requirements, preparing an annual budget, scheduling expenditures, and analyzing variances.
- Contributes to organizational goals and priorities as a member of the Management team.
- Establishes and implements plans with short-term (1–2 year) impact on business results in alignment with organizational objectives.
- Evaluates operating procedures and policies to support Member service, productivity, and internal control.
- Initiates, researches, coordinates, and implements projects intended to benefit Members, teammembers, or department operations.
- Ensures compliance with state and federal laws and other applicable regulations.
- Understands organizational goals and key performance indicators and takes actions to achieve desired results.
- Performs other related duties as assigned or requested.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
