Personal Banker- Mount Laurel, NJ

WSFS Bank•Mount Laurel, NJ

20h•Onsite

About The Position

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose. WSFS Bank's Personal Bankers will be responsible for providing products and services to enhance our Customer relationships. The incumbent will get to know their customers, understand and educate them regarding their financial needs, and recommend the appropriate products and services through in-person interactions and outbound calling efforts. This role will be responsible for opening new accounts and submitting loan applications. The incumbent will comply with Bank policies and procedures, as well as regulatory banking requirements. Personal Bankers will resolve customer service issues and perform account maintenance requests for customers as needed, while also recommending and promoting the Bank’s digital banking services. Additionally, this role will assist Customers with teller transactions and will be responsible for processing various transactions in a timely, efficient, accurate, and friendly manner. We provide a continuous learning environment, challenging work, and opportunities for advancement. Our Personal Bankers are provided with a series of classroom and hands-on experiences at various banking offices to apply the knowledge and skills learned. Each Associate will be positioned for success over a 4-6 month training period with the necessary knowledge needed to provide stellar service and become an engaged member of the organization. Training covers applications used to conduct transaction processing and account opening, referral techniques, customer service, and relationship building. You will also be trained in relationship-building methods and referral techniques in order to make the best product and service recommendations for your customers and expand your branch's customer base.

Requirements

High School Diploma or equivalent is required.
At least one year of face-to-face customer service experience.
One year of previous banking experience is required.
Previous cash handling experience is required.
Prior consultative sales experience is required.
Proven ability to work with customers in an enthusiastic manner.
Proven ability for attention to detail.
Ability to use and learn multiple banking and software programs.
Proven, excellent customer service skills.
Excellent oral and written communication skills.
Ability to market Bank products and services.
Must be legally authorized to work in the United States without an employer-sponsored petition for a visa.

Nice To Haves

Previous experience in a retail sales environment is strongly preferred.

Responsibilities

Providing products and services to enhance customer relationships.
Getting to know customers, understanding and educating them regarding their financial needs.
Recommending appropriate products and services through in-person interactions and outbound calling efforts.
Opening new accounts and submitting loan applications.
Complying with Bank policies and procedures, as well as regulatory banking requirements.
Resolving customer service issues and performing account maintenance requests.
Recommending and promoting the Bank’s digital banking services.
Assisting Customers with teller transactions.
Processing various transactions in a timely, efficient, accurate, and friendly manner.