Personal Banker - Battle Creek

American 1 Credit Union•Battle Creek, IA

3d•Onsite

About The Position

American 1 Credit Union is hiring a Personal Banker, also identified as a Member Service Specialist, for its Battle Creek branch. This on-site role delivers a strong member experience through everyday credit union transactions, including opening memberships and accounts, lending, and other services. The position is responsible for maintaining accurate records and following credit union processes, policies, and procedures while identifying members’ needs and offering products and services that support financial wellness. The Member Service Specialist communicates with members in person and by phone, handles account and loan inquiries and requests, processes loan applications and related documentation, and supports the branch team in meeting service and performance goals. The role also includes teller-line assistance when needed, mentoring and supporting colleagues, and the flexibility to work at any credit union location within 20 miles of the home branch. The posted wage is $21.13 per hour. Benefits begin on day one and include health, dental, vision, and Responsible Time Off. Employment offers are contingent upon background screens.

Requirements

High school diploma or GED.
Prior customer service and sales experience.
Excellent verbal and written communication skills.
Working knowledge of PC applications such as Microsoft Office.
Ability to work independently and collaboratively as part of a team.
Ability to make decisions, take initiative in resolving problems, and handle confidential information tactfully and responsibly.

Nice To Haves

Credit union or banking experience.
Knowledge of credit union products, services, policies, core processes, and procedures.
Ability to direct and coach team members and provide supervisory leadership to professional- and intermediate-level staff.
Demonstrated member-focused strategy skills.
Skill in gathering, reporting, and summarizing data trends.

Responsibilities

Build meaningful relationships with members by listening, understanding their needs, and providing quality solutions.
Deliver superior member service in accordance with the GREAT service standards.
Open new memberships and service new and existing accounts, including checking, savings, and IRA accounts.
Process account activity such as internal transfers, account updates, check orders and reorders, stop-payment requests, card inquiries, and troubleshooting.
Process all levels of loan applications, including auto, credit card, and home equity loans, and submit loan and membership applications promptly for audit and examination.
Analyze loan requests and credit reports; communicate loan decisions, follow up on approved applications, prepare documents, and finalize loan closings and disbursements.
Respond to member requests, problems, complaints, and account or loan inquiries, and direct members to the appropriate person when needed.
Cross-offer checking, lending, and product-protection options in line with individual and branch goals.
Maintain accurate account and loan documentation and follow customer-identification, BSA, and other credit union processes, policies, and procedures.
Collaborate with the branch team to provide a superior member experience and achieve branch goals.
Represent the credit union in the community.
Work assigned hours and be flexible to work at credit union locations within 20 miles of the home branch.
Mentor and support other team members, assist with coaching, and provide supervisory leadership as needed.
Assist the teller line when needed by accurately processing deposits, withdrawals, loan payments, transfers, and other member transactions.
Maintain knowledge of credit union products and services and contribute to personal scorecard results.