Personal Banker

Desert Rivers Credit Union•Moab, UT

10d•$19 - $27

About The Position

Desert Rivers Credit Union is seeking an enthusiastic, highly motivated Personal Banker who is passionate about positively impacting members and the communities it serves. The role builds long-term member relationships and supports members’ financial wellness by providing service, guidance, and solutions for their financial goals. Personal Bankers serve branch visitors, assess member needs, explain and refer products and services, assist with consumer loan applications, process transactions, and open and maintain member accounts. The position requires professionalism, confidentiality, accuracy, and adherence to the credit union’s security procedures, policies, and compliance guidelines. The Personal Banker reports to the Branch Manager.

Requirements

Demonstrate integrity and reliability.
Work collaboratively as a team player and contribute positively to team dynamics.
Maintain professionalism and courtesy in relationships, particularly with members and colleagues.
Maintain strict confidentiality.
Communicate effectively with others using strong verbal and written communication skills.
Approach tasks with enthusiasm, energy, and a positive attitude.
Listen attentively to understand and respond to others.
Show commitment to exceptional member service.
Demonstrate a proactive, innovative approach and strong problem-solving skills.
Demonstrate patience in interactions.
Have strong organizational and time-management skills.
Be tech-savvy.

Responsibilities

Provide exceptional service to branch visitors, answer questions, understand concerns, troubleshoot and resolve issues, and escalate when necessary.
Promote and advise on products and services based on members’ needs, conduct member assessment discussions, and refer members to appropriate departments for specialized services.
Counsel members, offer solutions, and help them achieve short- and long-term financial goals.
Assist members through the loan process, including originating consumer loans and evaluating and verifying loan applications and credit criteria.
Maintain knowledge of credit union products and services and follow security procedures, policies, and compliance guidelines.
Process deposits, withdrawals, and other member transactions by phone or in person accurately and efficiently while building lasting relationships.
Use basic computer and cash-handling skills, including maintaining a balanced cash drawer.
Open, maintain, and service member accounts.
Review documents for accuracy and ensure information is processed correctly.