Person Banker

PNC Bank•Cincinnati, OH

4d•Onsite

About The Position

As a Personal Banker in PNC’s Retail Branch organization, the employee is based at the Anderson Towne Center Branch in Cincinnati, Ohio. The role acquires and deepens branch customer relationships through proactive sales and service, identifies opportunities to support customers’ financial wellbeing, and positions PNC solutions to grow revenue, loyalty, and customers’ share of wallet. The position works with ecosystem partners and community Centers of Influence and contributes to daily branch operations. PNC describes itself as an in-office company and will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered instead of a degree.
Typically requires 3 or more years of experience.
Demonstrate appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
No required certification is listed.
No required or preferred language assessments are listed.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Manage the customer experience by identifying opportunities to improve customers’ financial wellbeing.
Collaborate with ecosystem partners to grow customers’ share of wallet and acquire, expand, and retain relationships.
Position PNC solutions to drive revenue and customer loyalty.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
Create customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, using sound judgment within established limits, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year, depending on career level and eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.