Person Banker

PNC•Cincinnati, OH

6d•$41,250 - $68,750•Onsite

About The Position

At PNC, the Personal Banker works within the Retail Branch organization at the Anderson Towne Center Branch in Cincinnati, Ohio. The role acquires and deepens the branch customer base through proactive sales and service, identifies opportunities to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. The Personal Banker positions PNC solutions to generate revenue and build customer loyalty. The role uses internal and outbound interactions—including outbound calling, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement—to conduct sales conversations and identify appropriate PNC solutions. It creates a differentiated customer experience, educates customers about transaction options and available technology, and applies product and procedural knowledge to resolve customer problems. The Personal Banker also manages risk by following policies and procedures, using sound judgment, and exercising heightened scrutiny to help prevent loss. The position participates in efficient and accurate daily branch operations. This is an in-office position.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Demonstrate customer focus and the ability to create customized customer solutions based on customer needs and satisfaction.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on financial transaction options using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and helping prevent loss.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year, depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.