Personal Banker - Jackson (Full-time)

Provident Bank • Waterford Township, NJ

41d • $18 - $23 • Onsite

About The Position

Provident Bank’s Personal Banker establishes relationships with customers and prospective customers, identifies and meets their financial needs, and provides a positive experience during branch interactions. The role combines financial transactions with sales and service responsibilities, which may vary according to branch needs. Duties include opening and servicing accounts, cross-selling, tele-consulting, developing a book of business, handling cash and payments, greeting customers, assessing customer needs, researching account issues, and referring customers to other departments. Personal Bankers are responsible for sales expectations involving deposits, loans, revenue, sales, and referrals, as well as managing and balancing cash drawers. They also assist the Assistant Branch Manager with daily branch responsibilities, end-of-day functions, and reporting. The position may be eligible for Life and Health Licensing and works under general supervision.

Requirements

• High school diploma or GED.
• At least 6 months of sales and service experience in a customer-facing retail environment.
• Strong interpersonal, listening, written, and verbal communication skills.
• Ability to work a flexible schedule based on business needs.
• Positive and professional demeanor with customers and coworkers.
• Strong math and analytical skills.
• Understanding of and adherence to safety and security practices.
• Good relationship-building skills.
• Ability to build strong customer connections through consultative conversations and present sales opportunities.
• Strong customer service and advocacy skills.
• Strong organizational and time-management skills.
• Strong PC skills and ability to quickly learn computer programs, including Microsoft Office.
• Must register as a mortgage loan originator with the NMLS before taking mortgage loan applications or negotiating or extending terms of a mortgage or other loan secured by a residence.
• Willingness and ability to work required overtime and travel to other locations or branches.
• Flexibility and ability to adapt to new job locations and reassignments as directed.

Nice To Haves

• Prior retail banking experience.
• Life and Health Licenses to support the investment program.

Responsibilities

• Meet sales, referral, and cross-selling goals by understanding product and service features and benefits.
• Promote bank products and refer or resolve customer inquiries about accounts and banking services.
• Refer customers with commercial needs to the branch manager, market manager, or appropriate business partner.
• Engage customers to build and maintain relationships, manage and grow a book of business, and conduct consultative needs assessments.
• Identify opportunities with customers and prospective customers through lobby management.
• Assist customers with digital technologies and provide referrals to other lines of business.
• Support branch cost efficiency, customer service quality, and adherence to sales and brand standards.
• Deliver positive customer service and perform sales and service duties.
• Follow bank policies, compliance requirements, and applicable laws and regulations to support operational and financial safety and soundness.
• Use lobby management to control and mitigate risk; establish customer identity and follow compliance procedures.
• Assist branch management with branch operations as needed.
• Process transactions, including check cashing, withdrawals, deposits, and loan payments.
• Prepare or complete Currency Transaction Reports and Suspicious Activity Forms for applicable transactions.
• Assist in training other branch employees.
• Support the contact center during high call volumes and handle customer inquiries by telephone.
• Provide customers access to safe deposit boxes.
• Assist the Assistant Branch Manager with daily branch tasks, end-of-day functions, and reporting.
• Manage and balance cash drawers.

Benefits

• Paid time off (PTO) and holiday PTO.
• Medical, dental, and vision plans.
• Flexible and Health Savings Accounts.
• 401(k) retirement plan.
• Disability insurance.
• Employee Assistance Program.
• Basic life insurance.
• Company-sponsored tuition disbursement and loan repayment programs.
• Voluntary supplemental life, accident, critical illness, hospital indemnity, and legal plans.
• Incentive eligibility based on company, business, and/or individual goal achievement and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED