Personal Banker Senior

PNC•Cleveland, OH

19d•$48,750 - $81,250•Onsite

About The Position

The Personal Banker Senior works within PNC’s Retail Branch organization in the Central Cleveland Region. The role acquires and deepens the branch customer base through proactive sales and service, identifies ways to improve customers’ financial wellbeing, and collaborates with ecosystem partners to grow customers’ share of wallet. As a PNC ambassador, the employee positions PNC solutions to generate revenue and customer loyalty. The position leads by example in proactive sales conversations, using outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. It delivers a full PNC conversation during customer interactions to identify appropriate solutions and uses ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships. The role provides a differentiated customer experience, has expert knowledge of complex financial products and services, and educates customers on ways to manage financial transactions using available technology and resources. The Personal Banker Senior applies product and procedural knowledge to solve customer problems, manages risk by following policies and procedures and using sound judgment, and participates in efficient and accurate daily branch operations. PNC describes this as an in-office role and notes that employment visa sponsorship and STEM OPT participation are not available.

Requirements

Typically requires an associate degree or equivalent, as well as related experience or product knowledge.
Typically requires 4 or more years of related business or functional experience.
A comparable combination of education, job-specific certifications, and experience (including military service) may be considered in lieu of a degree.
Ability to serve as a Notary Public in the applicable state.
Candidates are subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
Demonstrate customer focus and the ability to create customized customer solutions based on customer needs and satisfaction.
Assess and manage risks associated with business objectives and activities in support of PNC’s Enterprise Risk Management Framework.
No required certifications are listed.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include banking products, digital awareness, effective communications, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and position appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Drive proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each customer interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Adhere to policies and procedures, manage risk, and use sound judgment within established limits.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, for eligible full-time employees.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service, subject to eligibility.
Incentive-eligible compensation based on company, business, and/or individual performance.