Personal Banker II (Full Time) - SB Humble

PROSPERITY BANK•Houston, TX

16h

About The Position

The Personal Banker II performs a broad range of financial services, including opening and closing accounts, renewing time deposit accounts, and assisting clients with account inquiries, maintenance, and problem resolution. The role requires extensive knowledge of deposit and loan products and services, identifying sales and referral opportunities, and working to meet sales goals. In collaboration with the Teller Supervisor, the position also helps develop, train, and motivate lobby associates to assist customers and cross-sell bank products and services. The Personal Banker II establishes professional client relationships, handles account requests and maintenance, protects customer account privacy, and supports banking center operations. The position coordinates with area personnel and management, assists with reports and records, reviews account and data-entry accuracy, supports Treasury Management services, and helps oversee banking-center audits and special projects. This position has no supervisory responsibilities.

Requirements

High school graduate or equivalent.
At least 3 years of new account experience.
Good understanding of financial services and products.
Excellent communication and public relations skills.
Professional appearance and attitude.
Ability to operate related computer applications and business equipment, including a 10-key and telephone.
Solid math and bookkeeping abilities.
Complete the Personal Banker Mentor Program or Personal Banker Learning Plan.
Complete the Teller Learning Plan, if applicable.
Understand the Caller Identification Process and Secure code; training is offered by the Training Department.
Complete BPM Training I, II, III, and IV.
Understand when to use DocuSign and receive training on DocuSign forms and templates.
Perform the listed banking tasks and training requirements, including opening consumer and commercial deposit accounts; issuing debit cards; completing customer file maintenance; clearing DDA and denial exceptions; inputting debit card disputes; cross-selling products; processing check orders, wire transfers, and international wires; handling missing signature cards; identifying fraud; assisting on the teller line if applicable; closing accounts; handling service charge waivers requiring approval; working with Trust and Estate accounts, legal procedures such as POAs, account analysis, IRAs and HSAs, consumer non-real-estate loan applications if applicable, EOD/DDA reports, fiduciary account styling, online banking, and Treasury Management services.
Ability to communicate detailed information accurately and effectively.
Ability to hear ordinary conversations and receive normal information.
Finger dexterity for typing and handling small objects, and ability to perform repetitive wrist, hand, and finger movements.
Average visual acuity for preparing or inspecting documents and operating equipment.
Sedentary physical work, sitting most of the time, with occasional exertion of up to 10 pounds.
Ability to apply common-sense reasoning to detailed but uninvolved instructions and problems involving a few variables.
Ability to perform basic math, use decimals to compute ratios and percentages, and interpret graphs.
Ability to read and understand unfamiliar words using a dictionary; write complex sentences with proper punctuation; and communicate in complex sentences with good vocabulary.

Responsibilities

Explain bank products and services to clients and help meet their financial needs.
Open, close, and maintain checking, savings, time deposit, and individual retirement accounts; assist with safe deposit boxes, savings bonds, credit cards, and basic consumer loans.
Answer client questions, resolve problems, and identify sales opportunities by profiling clients and using lead lists and other business-development strategies.
Receive and process new client accounts and requested changes to existing accounts, including name, address, product, and other maintenance changes.
Protect the privacy of customer account information and maintain the Bank’s professional reputation.
Assist area personnel, keep the Banking Center Manager informed about activities and significant problems, and complete required reports and records accurately and promptly.
Attend meetings and training classes that may occur on weekdays, evenings, and/or Saturdays.
Oversee annual year-end reporting and banking-center special projects, such as key box and safe deposit box key audits.
Review new account and data-entry work as needed to ensure accuracy; support Treasury Management with client accounts and services.
Ensure daily logs are completed correctly and organize logs at month-end for review.
Actively sell bank products and services and meet sales production goals.
Perform related clerical duties and keep work areas clean, secure, and well maintained.
Back up or assist the Banking Center Manager and perform other assigned duties.