HN421 - Full-Time Personal Assistant/House Manager - NYC
About The Position
A high-profile client is seeking an exceptional House Manager/Personal Assistant to support a UHNW family based in New York City. This role blends high-level personal support with hands-on household operations, ensuring the home and the principals’ lives run seamlessly—think 5-star hotel meets precision lifestyle management. You will work closely with the principals, Chief of Staff, household staff (housekeepers, nannies), and external vendors. This is a highly trusted, detail-driven role requiring discretion, flexibility, and a proactive mindset. The PA/House Manager serves as both an operational lead at the residence and a strategic personal support partner to the principals. The position is primarily NYC-based, with regular in-person presence at the residence and occasional travel to other family properties and potential domestic/international destinations with advance notice. Must be a PA/HM who thinks on their feet, doesn't need hand-holding, can be autonomous while not being brash and being mindful with choices made; high emotional intelligence and full ownership of this role is needed. This role is ideal for someone who thrives in a high-touch, fast-moving environment, loves anticipating needs before they arise, and takes pride in creating calm, order, and luxury behind the scenes. Working Style & Expectations • Highly flexible schedule that follows the family’s needs and movements • Average workweek of 40+ hours, with evening, weekend, and holiday availability required for pressing matters • High level of responsiveness and reliability is essential • Ability to seamlessly switch between strategic planning and hands-on execution
Requirements
- 5 years of experience as a Personal Assistant, House Manager, Estate Manager, or similar role within a UHNW or HNW household
- Strong background in hospitality, luxury service, or private household management preferred
- Exceptional organization, attention to detail, and follow-through
- Excellent written and verbal communication skills
- Highly tech-savvy (MacOS, iOS, Google Workspace, smart home systems, consumer electronics)
- Comfort with light manual labor (lifting, moving heavy items)
- Naturally proactive with strong intuition and problem-solving skills
- Calm and effective under pressure with shifting priorities
- Demonstrates impeccable discretion and respect for privacy
- Service-oriented, energetic, and professional demeanor at all times
- Comfortable researching multiple options and clearly presenting recommendations
- Valid U.S. work authorization
- Driver’s license
- Valid passport and willingness to travel
- Strong professional references
Responsibilities
- Comprehensive calendar management, including appointments, reservations, and scheduling across multiple time zones
- In-depth research and planning for travel, dining, entertainment, events, services, and lifestyle needs
- Booking and managing domestic and international travel (commercial and private), including advance arrival, packing/unpacking, and preparing accommodations
- Optimizing airline miles, credit card points, and loyalty programs
- Event planning support (private dinners, parties, guest stays)
- Online purchasing, returns, and delivery coordination
- Proactively identifying and suggesting activities for the principals and children in NYC and while traveling
- Troubleshooting urgent issues via phone, text, or email, including evenings and weekends
- Day-to-day management of household staff (housekeepers, nannies) and coordination with vendors
- Setting up, maintaining, and enforcing household systems, protocols, checklists, and standards
- Acting as primary on-site liaison for repairs, installations, deliveries, and service providers
- Preparing the home for daily living, guests, and events—ensuring everything is polished and running smoothly
- Managing household inventory, supplies, and logistics
- Maintaining organized household files, records, and documentation
- Running errands and managing family vehicles
- Supporting smart home systems, A/V, and general tech troubleshooting
Benefits
- Competitive base salary (commensurate with experience) which will start at $150k+
- Discretionary annual bonus (typically ~10%)
- Medical insurance
- Paid time off and sick days
- 401(k) with employer match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
