Person In Charge (PIC) Leavenworth

Albertsons•Leavenworth, WA

2d•Onsite

About The Position

This role involves providing customer service according to company policy, handling emergencies, customer complaints, and employee or customer accidents. The Person In Charge (PIC) is responsible for supervising all store personnel in the absence of the Store Director or Assistant Store Director. This position requires maintaining a high level of familiarity with company policies and procedures, supervising the sales floor to ensure service and product replenishment, and assisting with basic office functions. The PIC operates the cash register, receives payments, counts change, and bags groceries. They may also be responsible for completing close of day functions, counting out-of-stock products, and counting tills. Other duties as assigned.

Requirements

Ability to follow company customer service procedures.
Demonstrated prior customer service skills or related experience.
Ability to interact with customers and co-workers.
Ability to understand and follow instructions.
Knowledge of all positions within the store.
Ability to work independently.
Constant standing while on job.
Frequent walking while on job.
Constant knee to shoulder reaching.
Constant handling/grasping and repetitive motion while checking, facing, and replacing stock.
Frequent fine finger manipulation.
Use of peripheral vision and depth perception to move around store and push carts in aisles.
Near vision used to operate scanner, make change, and troubleshoot equipment.
Hearing to converse with customers, provide service, and receive questions from employees and customers.
Ability to answer pages and telephone.
Speech to respond to customers and employees and use intercom/telephone.
Constant pushing/pulling 1-10 lbs.
Occasionally pushes/pulls 11-20 lbs.
Constantly lifts 1-10 lbs.
Frequently lifts 11-20 lbs.
Seldom lifts 21-35 lbs.
Occasionally carries 1-10 lbs.
Seldom carries 11-50 lbs.
Frequent neck rotation and bending of head.
Occasional bending/stooping, twisting, crouching, and squatting.
Seldom kneeling.
Seldom overhead and at or above shoulder level reaching.
Seldom climbing/balancing. May use step stool while stocking/facing product on high shelves.

Nice To Haves

Prior experience as a clerk or manager.

Responsibilities

Provide customer service as defined by the employer and within company policy.
Handle emergencies, customer complaints, and employee or customer accidents.
Supervise all store personnel during the absence of the Store Director or Assistant Store Director.
Maintain a high level of familiarity with company policies and procedures.
Supervise the sales floor to monitor service and replenishment of products.
Replace stock in displays surrounding the checkout area.
Assist in maintaining a clean and safe work environment within the store.
Assist other cashiers with computer, register, and scanner problems.
Perform basic office functions to assist customers and personnel.
Operate electronically scanning cash register to total customers’ final bill.
Receive payment for customer purchases and count back correct change.
Bag groceries in paper, canvas, or plastic bags.
Lift bags into grocery cart.
Offer customer assistance with carry out, and perform that task if a Courtesy Clerk is not available.
May be responsible for completing close of day function in the office.
May be responsible for counting out of stock product.
May count tills when other cashier-checkers leave.