Person in Charge (PIC)

LYNN'S INC. • Faith, SD

4d • Onsite

About The Position

The Store PIC (Person-In-Charge) is responsible for supporting store leadership during assigned shifts by ensuring store operations, customer service standards, and company policies are properly followed. This role provides shift-level supervision and assists store personnel in delivering excellent service and maintaining efficient store operations.
The Store PIC reports to the Store Manager or designated supervisor and serves as a point of contact for operational questions, customer service needs, and store procedures during assigned work periods.

Requirements

• Prior retail experience preferred but not required.
• Demonstrated ability to provide excellent customer service.
• Ability to supervise or guide employees during assigned work shifts.
• Strong communication and problem-solving skills.
• Ability to remain flexible and assist with multiple operational tasks within the store.
• Must be at least 18 years of age or older.

Responsibilities

• Promote and maintain the highest standards of customer service within the store.
• Lead by example in providing friendly, knowledgeable, and helpful service to customers.
• Assist customers with product questions, store navigation, and service requests.
• Address customer concerns or complaints within company guidelines when store management is unavailable.
• Provide shift-level supervision and support to store employees during assigned work periods.
• Ensure employees follow company policies, procedures, and operational standards.
• Assist in coordinating store activities and tasks during the shift to maintain efficient operations.
• Support store leadership in implementing company decisions and operational directives.
• Approve or assist with transactions requiring supervisory authorization.
• Maintain security of company assets including cash, registers, and financial documentation.
• Assist employees with operational questions related to POS procedures and customer transactions.
• Provide guidance and support to employees during store operations.
• Assist with training employees in designated areas as directed by store leadership.
• Participate actively in the duties and responsibilities of the teams being supervised.
• Maintain awareness of store promotions, advertising items, and special displays.
• Demonstrate general knowledge of store products, services, and departments.
• Assist in maintaining smooth store operations by supporting multiple departments when needed.
• Remain flexible and responsive to changing operational needs during shifts.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed