Permits-Supervisor
ION SOLAR LLC•Orem, UT
•Onsite
About The Position
ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country. The permitting supervisor contributes to Ion Solar by training, providing direction, and answering questions for the permitting team.
Requirements
- Excellent management and supervisory skills.
- Excellent verbal and written communication skills.
- Extensive knowledge of customer service procedures and principles.
- Organized with attention to detail.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- Ability to coach and mentor.
- Proficient in Microsoft Office Suite or related software.
- A high school diploma or equivalent is required
- At least three years of customer service experience is required.
Nice To Haves
- Previous experience in a supervisory role is preferred.
Responsibilities
- Assists the Department Manager of the assigned team and ensures they comply with company guidelines particularly related to quality of service.
- Monitors or reviews calls or other correspondence between representatives and customers.
- Collects data and prepares reports on customer complaints and inquiries.
- Prepares monthly reports summarizing the team's performance.
- Train incoming new hires on all processes and procedures.
- Assist with escalated customers where necessary.
- Performs other related duties as assigned.
Benefits
- Health/Vision/Dental Insurance
- 401(k)
- Paid time off and paid holidays
- Paid birthday off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
