Permit Technician

City of Pilot Point•Pilot Point, TX

8h•Hybrid

About The Position

Under the general supervision of the Building Official, the Permit Technician serves as the first point of contact for customers seeking building permits and related services. This position is responsible for receiving, reviewing, and processing permit applications, providing accurate and timely information to applicants, maintaining records, and supporting Community Services staff. The role requires exceptional customer service, attention to detail, and the ability to interpret and explain City policies, codes, and procedures.

Requirements

High School Diploma or GED required.
Minimum of two (2) years of administrative or clerical experience in a customer service or office environment; experience in a municipal or government setting preferred.
Permit Tech certification or ability to obtain within 1 year of employment
Understanding of permitting processes, land use regulations, and municipal building codes
Knowledge of records management practices, document processing, and permit tracking systems
Familiarity with municipal operations and the role of Community Services in city government
Proficiency in navigating and using permitting software, Microsoft Office Suite (Word, Excel, Outlook), and standard office equipment
Strong organizational skills and attention to detail in processing applications and maintaining accurate records
Ability to understand and apply City policies, building codes, and regulatory requirements effectively
Competency in delivering exceptional customer service and handling inquiries or complaints with professionalism
Ability to manage multiple tasks and deadlines in a high-paced, customer-facing environment
Skill in communicating clearly and respectfully with contractors, developers, residents, and internal staff
Comfort working independently or as part of a team to support department goals and daily operations

Responsibilities

Deliver excellent customer service to internal and external stakeholders via phone, in person, email, and other platforms.
Serve as the primary point of contact for permit inquiries; provide guidance on application processes and City requirements.
Accept, review, and process permit applications; verify accuracy and completeness before forwarding to appropriate staff.
Review contractor and sub-contractor applications for completeness and proper documentation.
Respond to inquiries regarding permit status, fees, timelines, and code requirements.
Maintain detailed records, logs, and filing systems related to permits and plan reviews.
Prepare reports, conduct permit-related surveys, and assist in developing and clarifying department policies and procedures.
Provide administrative and technical support to inspectors, plan reviewers, and department leadership.
Offer technical training and assistance to internal City staff on permitting procedures and regulatory requirements.
Perform other duties as assigned or required.
Assists with the administration of the Historic Review Board, Planning and Zoning Commission, and Board of Adjustment by helping prepare and distribute agendas and meeting packets, attending meetings as needed, maintaining official records and minutes, and providing administrative support.