Permit Technician I

City of Hurst. • Hurst, TX

1d • $19 - $25 • Onsite

About The Position

Serves as the primary customer service representative for the Planning and Community Development Department by coordinating permit intake, application review, cashiering functions, Certificate of Occupancy processing, and administrative support activities. Provides exceptional customer service while assisting contractors, developers, homeowners, business owners, and the public with permitting, inspections, and applicable municipal regulations.

Requirements

• High school diploma or equivalent required, supplemented by a minimum of three (3) years of progressively responsible customer service, administrative support, permitting, construction, development services, or closely related experience.
• Ability to obtain all department-required Texas Municipal League (TML) certifications, customer-service related training, and any other training courses or certifications deemed necessary by the department within the timeframes established by management.
• Must have access to reliable transportation, regular and punctual attendance, the ability to work evenings and/or weekends as instructed for board/committee meetings, and the ability to work overtime as required.
• Must pass a pre-employment drug screen.
• Must pass a criminal background check and credit check.
• Must have a valid Texas driver’s license with an acceptable driving record as defined by City policy.

Nice To Haves

• Bilingual proficiency in English and Spanish is preferred.
• Some college coursework is preferred.
• Experience working with permitting software, land management systems, cashiering software, or other municipal development software is highly desirable.
• Previous experience working in a municipal government, public agency, or regulatory environment is preferred.

Responsibilities

• Serves as the department's primary review coordinator by reviewing permit applications for accuracy, completeness, and compliance with applicable codes, ordinances, and departmental requirements. Verifies contractor registrations, licenses, and credentials prior to permit issuance.
• Serves as the primary office contact for the department, assisting customers in person, by telephone, and via email. Responds to inquiries regarding permits, inspections, Certificate of Occupancies, and applicable City ordinances and regulations.
• Provides information and guidance to developers, contractors, homeowners, and the general public regarding permitting and inspection processes, software systems, and Certificate of Occupancy requirements. Maintains a thorough working knowledge of applicable City ordinances, adopted building codes, departmental policies, and permitting procedures to accurately interpret and communicate requirements to customers.
• Processes payments, bonds, refunds, and other financial transactions; handles cash and other forms of payment; reconciles cash drawers; prepares daily deposits, batch settlements, and transaction reports; and researches and resolves insufficient funds transactions.
• Performs administrative support for the Zoning Board of Adjustment and Code of Appeals, including preparation of agendas and meeting materials, posting notices, maintaining official records and minutes, attending meetings, and completing follow-up actions.
• Adheres to Hurst’s Code of Ideals and The Hurst Way. Fosters positive employee relations and employee morale on a City-wide basis.
• Performs all other related duties as assigned.
• Interacts professionally and respectfully with the public, coworkers and others in the course of daily work.
• Maintains dependable, regular, and punctual attendance in accordance with established work schedules and attendance requirements.

Benefits

• Employees may be considered for reclassification to Permit Technician II upon successfully obtaining all of the following certifications, demonstrating satisfactory performance, and receiving departmental recommendation, Human Resources approval, and City Manager approval: International Code Council (ICC) Permit Technician Certification, Texas Municipal League (TML) Certificate – Handling Difficult Customers for Local Government, Texas Municipal League (TML) Certificate – Successful Customer Interactions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED