Permit Technician I

City of Coconut Creek•Coconut Creek, FL

2d•Onsite

About The Position

Performs entry-level clerical work in the building division of the Sustainable Development department. Responsible for customer service and the processing of permit applications. Work is performed under minimal supervision with some latitude for the use of initiative and independent judgment.

Requirements

High school diploma or GED
Minimum of six (6) months of clerical experience
One (1) year of customer service experience
Skill in Microsoft Office products (Word, Outlook, and Excel)
Skill in providing excellent customer service
Skill in attention to detail and accuracy
Ability to multi-task while working with tight deadlines and shifting priorities
Ability to quickly and independently learn new software programs
Ability to analyze and define problems, identify alternative solutions, estimate consequences of proposed actions, and implement recommendations in support of City policies and procedures
Ability to organize and prioritize work for timely completion, as well as to balance business needs, customer needs, and business risk
Ability to work with minimal supervision and manage workload accordingly
Ability to use critical thinking skills to arrive at solutions and suggest improvements to processes
Ability to clearly communicate and understand information in English, both orally and in writing
Ability to establish and effective and cooperative working relationships with those contacted in the course of work
Ability to regularly attend work and arrive punctually for designated work schedule

Nice To Haves

Minimum of one (1) year working in a Building Department or Construction experience is preferred

Responsibilities

Responsible for customer service requests in-person, via telephone and electronically
Handles high volume of telephone calls and email correspondence
Communicates/assists with submittal requirements and completes online searches in city and county portals
Reviews and accepts building permit submittals for accuracy & completeness
Schedules inspections
Inputs and maintains contractor information in Community Plus & Alfresco
Notifies contractors and homeowners regarding permit status; distributes pickup and hold permits; contacts contractors for outstanding permits
Completes property lien searches and public records requests
Copies and scans documents; maintains office equipment
Assists plan reviewer/inspectors with permit issues
Processes level one (1) building permits
Performs related work as assigned and/or required