Permit Technician I

City of Las Cruces•Las Cruces, NM

4d•Onsite

About The Position

Performs a variety of paraprofessional and technical planning and building inspection-related activities. This is a full-time regular, non-exempt position. The first review of applications will occur on October 19, 2026. This position is graded RN07. Duties include performing front desk operations, in-taking and processing construction plans, maintaining a tracking system for building permits, business registrations, and planning-related development applications. The role provides technical support, assists in developing technical solutions and reports, manages special projects, and administers permit and registration tracking software. It also involves issuing construction permits, business registrations, and licenses. Customer service is a key aspect, responding to inquiries about planning and zoning, business registrations, building inspection activity, and permit history. The position involves receiving and processing documents, reviewing applications for completeness, calculating and tracking fees, and maintaining accurate records. It also includes data collection, computer data entry, report generation, and coordination between various stakeholders. Scheduling, coordinating, and tracking inspection activity for inspectors is also a responsibility. Additionally, the role performs cashier duties, including operating a cash register, processing payments, issuing receipts, balancing the cash drawer, and making daily bank deposits. Administrative support services to supervisors, planners, and inspectors are provided, including property research, mailings, and windshield surveys.

Requirements

Equivalent to a High school diploma.
Two years paraprofessional, technical experience in municipal planning/customer service.
Ability to assess and prioritize multiple tasks, projects, and demands.
Ability to communicate effectively in verbal and written forms.
Ability to maintain a professional and composed attitude under demanding circumstances.
Ability to establish and maintain effective working relations with employees and the general public.
Skills in using courtesy and respect in providing customer service to internal and external customers.
Skills in reading, understanding, and applying permitting rules and regulations, and City policies and procedures.
Skills in resolving customer service issues with tact and diplomacy and according to policies and procedures.
Skills in making arithmetic calculations quickly and accurately.
Knowledge of property descriptions, zoning concepts, and related terminology.
Knowledge of principles and concepts of architectural drawings, blueprints, and building plans.
Knowledge of permitting processes and procedures.
Knowledge of principles of record keeping and records management.
Knowledge of business and personal computers, and standard business software applications.
Knowledge of City policies and procedures.

Nice To Haves

Associate's degree is desired.
Bilingual skills (English/Spanish) are desirable.
ICC permit technician certification is desirable.

Responsibilities

Performs front desk operations, including in-taking and processing of construction plans.
Maintains an orderly and efficient tracking system for building permits, business registrations, and planning-related development applications.
Provides technical support and assists in the development of technical solutions and reports.
Manages special projects as assigned.
Administers permit and registration tracking software.
Issues construction permits, business registrations, and licenses.
Provides customer service in a fast-paced environment.
Responds to internal and external inquiries pertaining to planning and zoning, business registrations, building inspection activity, and permit history requests.
Responds to requests for information.
Provides technical information to City staff as authorized.
Provides assistance to the public within the scope of authority.
Receives and processes documents and applications.
Reviews applications for completeness, accurately calculates and tracks applicable fees and credits.
Creates and maintains accurate and detailed records of building, subdivision, and business registration files.
Participates in data collection, computer data entry, report generation, and coordination between planners, inspectors, developers, consultants, contractors, and the general public.
Schedules, coordinates, and tracks inspection activity for inspectors.
Performs cashier duties, including operating a cash register/cashbox, accurately receiving and processing cash, credit card, and check payments, and issuing receipts.
Balances cash drawer daily and corrects errors.
Maintains accurate and detailed records of daily financial activities.
Makes daily bank runs/deposits.
Provides administrative support services to supervisor, planners, and inspectors on various projects and/or activities.
Assists with property research, mailings, and windshield surveys, within the scope of authority and training.