Permanent Supportive Housing (PSH) Case Manager (Unit-based)

Jaydot•Washington, DC

9d•Onsite

About The Position

Jaydot is seeking a Permanent Supportive Housing (PSH) Case Manager to provide case management services to individuals and families transitioning from homelessness to unit-based PSH. The role focuses on helping participants thrive in permanent housing, achieve self-sufficiency, and maintain housing stability and well-being. The Case Manager will work at 1-2 unit-based PSH buildings in Washington, DC. This is a full-time, exempt position with a salary range of $59,000 - $60,000, commensurate with experience.

Requirements

Bachelor’s degree in social work, psychology, sociology, counseling, or related social service/science or healthcare-related disciplines OR certification and/or licensure in a relevant discipline (e.g., Certified Addictions Counselor) OR high school diploma or equivalent and 4+ years of experience working with vulnerable populations.
Special considerations can also be made on a case-by-case basis for applicants with a prior history of homelessness.
One year of experience providing case management services.
Prior hands-on experience and proficiency utilizing Housing the Homeless (HTH) database (DHS system using Octo Quickbase).
Basic proficiency in various software applications, including Expensify, Google Workspace, Slack, and Zoom.
Embraces Jaydot’s core values and approach practice them in their in daily work.
Takes initiative and exercises independent judgment and ownership of decisions.
Desires to work in a “start-up” culture that values innovation and learning from mistakes.
Strong communication skills—written, verbal, and interpersonal.
Demonstrated understanding of structural racism and its impact on Black, Indigenous, and People of Color (BIPOC) communities.
Passion for ending homelessness and centering those with lived experience of homelessness in that pursuit.

Responsibilities

Build rapport with up to 25 participants, including both families and individuals.
Develop good working relationships and partnerships with landlords and property managers.
Work with participants matched to housing or voucher program(s) to help them successfully find and move into housing of their choosing as efficiently as possible.
Support participants in developing an Individualized Service Plan (ISP), based on their strengths and help monitor progress toward their goals specified in the ISP.
Assist participants with completing, submitting, and tracking all necessary processes for housing, benefit, and other applications, including document collection and management.
Inform participants of and help connect them with other services and benefits available to them.
Educate participants on the role, rights, and responsibilities of the tenant and landlord.
Coach participants on strategies to help maintain their tenancy.
Provide early identification and intervention for behaviors or other barriers that may jeopardize housing stability, such as late rental payments and other lease violations.
Help participants secure access to basic needs (e.g., food, toiletries, household supplies, transportation assistance, etc.) and develop a plan to accomplish Activities of Daily Living (e.g., cooking, housekeeping, basic finances, shopping, etc.).
Assist participants in finding and maintaining natural community supports (e.g., family, friends, recreational activities, support groups, etc.).
Complete required case notes, housing stabilization plans, assigned reports, and other necessary documentation related to participants and input data into designated databases within established timeframes.
Develop and maintain individual participants’ records that comply with all federal laws as well as DC Department of Human Services / Family Services Administration program standards.