Perioperative Biomedical Support Technician

STERIS Corporation•Madison, WI

21h•$28 - $31•Onsite

About The Position

The Perioperative Support Liaison provides integrated, on-site clinical and technical support to STERIS customers, managing medical devices and serving as the primary customer contact for STERIS healthcare products and projects. The role is primarily based in the Sterile Processing Department (SPD) or operating room (OR), depending on business needs, and advocates for STERIS products and services while partnering with service, GI, IPT, surgical, and sales teams to support customer satisfaction. The position uses customer data analysis, problem-solving, education, and other value-added activities to support clinical and operational outcomes. The liaison performs tasks based on customer needs and qualifications, which may include first response, daily equipment operation, maintenance, preventive maintenance inspections, SPD support, and OR case support. The role also assists with projects, process improvements, KPI management, contractual deliverables, management of contracted service assets, and customer reporting. It supports GI, OR, and sterile processing teams in diagnosing and escalating issues, and promotes customer service through training, education, and communication with staff and physicians. The position builds relationships with hospital stakeholders; coordinates equipment logistics, installations, repairs, and asset tracking; and provides post-installation and go-live support. It performs preventive maintenance and monitors equipment performance, maintains product and clinical application knowledge, supports regulatory and OEM compliance, and manages documentation and performance reporting. The liaison analyzes operational data to identify process improvements, provides non-credentialed in-services, collaborates with internal teams, identifies customer needs that may align with STERIS offerings, and adapts to contractual and business needs. The position offers an hourly rate plus overtime and bonus eligibility, hands-on training, paid time off and corporate holidays, healthcare, dental and vision benefits, flexible spending accounts, disability coverage, a 401(k) with company match, parental leave, tuition reimbursement, and additional add-on benefits and discounts. The stated pay range is $28.00–$31.00 per hour, depending on skillset and experience.

Requirements

High school diploma or GED and at least 6 years of relevant experience, including at least 3 years in a hospital or clinical setting such as OR, SPD, hospital operations, or medical device.
Required clinical, IT, or technical hospital experience.
Strong knowledge of OR and sterile processing workflows, medical terminology, instrumentation and devices, infection control practices, and hospital standards and regulatory bodies such as TJC, AORN, and AAMI.
Ability to complete required documentation and daily, weekly, and monthly reporting.
Ability to build relationships across hospital stakeholders and lead or support educational in-services.
Customer-focused approach with strong problem-solving, decision-making, and organizational skills, and ability to manage multiple priorities in fast-paced, high-pressure environments.
Ability to perform basic preventive maintenance and repairs.

Nice To Haves

Associate degree or two-year technical training.
Certifications such as CCSVP, CRCST, Scrub Tech, Biomed, or Equipment Repair; equivalent military medical experience may count toward experience requirements.
Ability to obtain certification within 12 months.
Working knowledge of STERIS products, equipment, software, and clinical application services.
Additional experience in account management, reporting or analysis, sales, training, or customer-facing support.
Experience with Tableau or similar tools; Lean Six Sigma is a plus.

Responsibilities

Build and maintain relationships with hospital stakeholders, including OR staff, Sterile Processing, Biomed, GI, Infection Prevention, Risk Management, nursing teams, and surgeons.
Serve as the primary on-site liaison for STERIS/IMS and coordinate equipment logistics, installations, service repairs, and asset tracking across ORs and SPD.
Provide post-installation and go-live clinical and technical support for OR, SPD, and GI product lines, including equipment operation, room readiness, and operator-level maintenance.
Perform preventive maintenance and monitor equipment performance, including surgical video systems, instrumentation, and consumables; identify repair or replacement needs and coordinate repairs with service teams.
Maintain knowledge of STERIS products, services, software, and clinical applications, and position solutions to meet customer needs.
Ensure compliance with regulatory and accreditation standards, OEM requirements, Instructions for Use, and STERIS and facility policies.
Complete documentation and manage SOP adherence, inventory tracking, service records, equipment requests, tray tracking, and Connect Care support; report daily, weekly, and monthly performance metrics.
Analyze KPIs and operational data to identify trends and drive LEAN process improvements.
Lead and participate in non-credentialed in-services, training, and educational initiatives, and communicate equipment status and updates in staff meetings and shift huddles.
Collaborate with sales, account management, clinical education, service, and repair teams to align efforts, resolve issues, and improve customer experience.
Identify and communicate customer growth opportunities aligned with STERIS capital equipment, consumables, accessories, chemistries, consulting, and services.
Support contract deliverables and special projects within OR and SPD environments, adapting to customer-specific requirements and providing cross-functional support.
Perform additional duties as required to meet customer contractual obligations and evolving business needs.