Perinatal Nurse Navigator

UCSF•Oakland, CA

1d•$236,529 - $266,324

About The Position

The Perinatal Nurse Navigator serves as an advanced-practice clinical nursing expert for fetal and high-risk obstetric populations, providing specialized clinical consultation and leadership across the continuum of care. The role applies evidence-based nursing expertise to complex patient care, interdisciplinary care planning, clinical education, and the development and improvement of clinical practice, referral pathways, and care delivery systems across Oakland and San Francisco. The position functions with a high degree of autonomy and serves as a clinical resource to nursing staff, providers, patients, families, and referring organizations. The Fetal Treatment Center (FTC) at UCSF Benioff Children’s Hospital provides specialized, multidisciplinary care for patients with complex fetal and maternal conditions requiring advanced prenatal diagnosis, consultation, intervention, and coordinated perinatal management. The program works closely with Neonatology, Maternal Fetal Medicine, Pediatric Surgery, Pediatric Cardiology, Genetic Counseling, and referring providers to provide comprehensive, patient-centered care. The FTC operates across San Francisco and Oakland and is working to standardize referral, intake, navigation, and care coordination processes across sites. The role supports improved access to specialty services, timely communication, and coordinated care among patients, families, providers, and interdisciplinary teams. Responsibilities include coordinating individualized supportive care plans and clinical resources, identifying and addressing barriers to care, evaluating patient satisfaction and program outcomes, presenting operational and clinical data to leadership, and leading evidence-based practice and workflow improvements. The navigator also provides education and mentorship to nursing and interdisciplinary staff and coordinates communication and follow-up with patients and families.

Requirements

Master’s degree in a BRN-recognized graduate master’s degree program.
At least 5 years of related work experience in high-risk obstetrics and/or fetal medicine.
Advanced clinical knowledge across a variety of modalities or significant expertise in perinatal and fetal medicine, with the ability to assess patient needs and make appropriate referrals for specialized support services and programs.
Advanced skills in assessing provider and patient grievances and locating resources to resolve issues; ability to intervene and assist with questions or concerns about treatment plans.
Advanced patient care skills and experience supporting a high-volume, high-expectations customer base with varied clinical and non-clinical needs.
Advanced expertise in a complex, multi-divisional environment, with demonstrated ability to initiate projects, lead teams, prioritize tasks, and successfully direct projects from inception to completion on schedule.
Advanced communication skills to teach patients about complex and sensitive clinical issues.
Demonstrated knowledge of Windows-based software, including Microsoft Word, Excel, and Outlook.
Strong knowledge of clinical computer systems and software.
Active California Registered Nurse license.
Certified Clinical Nurse Specialist or licensure/certification in another advanced nursing practice discipline, such as Nurse Practitioner or Certified Registered Nurse Anesthetist.
Current national certification from an accepted certifying agency.
Current American Heart Association BLS certification.
Must pass a background check.
Must be flexible to work at all UCSF Medical Center locations.

Responsibilities

Establish and coordinate specialized supportive care plans, including goals and interventions based on treatment, referring provider input, and individual patient needs; recommend process changes that improve patients’ ability to navigate the health care system.
Analyze patient satisfaction reports, develop metrics, implement changes to improve specialized clinical treatment and patient understanding of care plans, identify process and operational problems, and manage metrics to evaluate and improve program and patient outcomes.
Work with specialized referring providers to advocate for patients and represent their interests, focusing on satisfaction with clinical care and removing barriers to the plan of care as appropriate.
Coordinate specialized clinical and non-clinical resources based on diagnosis, insurance coverage, and community programs; explain treatment options using specialized clinical knowledge; and identify patient preferences and barriers to implementing the treatment plan.
Collect, evaluate, recommend, and present relevant operational or clinical data to leadership, and establish follow-up recommendations and improvement action plans.
Promote a culture focused on referring-provider and patient satisfaction; participate in committees, task forces, coalitions, associations, and meetings; and participate in or lead clinical application and workflow improvement teams.
Lead development, implementation, and evaluation of evidence-based clinical practice and care delivery improvements for fetal and high-risk obstetric patients, including standardized pathways, referral processes, interdisciplinary workflows, policies, procedures, and outcome measures.
Anticipate and initiate coordination activities, provide patients with care road maps and expectations, and review cases with provider teams to schedule evaluation services.
Serve as an advanced clinical resource and mentor to nursing and interdisciplinary staff; develop and provide education on fetal and high-risk obstetric care, workflows, coordination practices, and evidence-based standards; and coach staff in implementing practices, workflows, and technologies.
Manage debriefing and follow-up with patients and families, and proactively create systems that facilitate coordination and communication.
Resolve barriers to timely access, referral routing, scheduling coordination, communication, and multidisciplinary care coordination for complex fetal and maternal patients.
Develop and implement system-level workflow improvements, referral pathways, navigation processes, communication standards, and operational metrics across the FTC and affiliated programs.