Customer Service Representative
TEKsystems•Tempe, AZ
•Onsite
About The Position
Kick‑start a long‑term career in mortgage servicing while making a real impact for homeowners nationwide. This is an onsite, fast‑paced call center role with strong earning potential, hands‑on training, and a clear path to conversion. Role Overview Job Title: Performing Loan Consultant Start Date: May 25, 2026 Location: Tempe, AZ 85288 (Onsite, 5 days/week) Shift: Primarily 9:00 AM – 6:00 PM (training schedule varies initially)
Requirements
- High school diploma or equivalent
- 1+ year of customer service experience; call center or financial services experience is a plus
- Strong phone communication skills with the ability to work in a fast‑paced environment
- Comfortable using Windows‑based systems and Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail, professionalism, and reliability
- Bilingual Spanish/English candidates strongly encouraged (English‑only roles also available)
Responsibilities
- Handle inbound and outbound calls with homeowners to resolve mortgage servicing questions and past‑due payments
- Identify customer needs, document interactions accurately, and create practical payment solutions
- Deliver professional, empathetic customer service while meeting performance and compliance standards
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
