Customer Service Representative

Amynta Group•Grand Rapids, MI

23h•Onsite

About The Position

The Customer Service Representative at Amynta Group is responsible for handling all incoming calls to the call center and assisting callers regarding the company’s programs. Amynta Group is a premier insurance services company with more than $3.5 billion in managed premium and 2,000 associates across North America, Europe, and Australia. It is an independent, customer-centered and underwriting-focused company, serving leading carriers, wholesalers, retail agencies, auto dealers, OEMs, and consumer product retailers with innovative insurance and warranty protection solutions. Amynta operates through three segments: Managing General Agencies; Warranty, including automotive, consumer and specialty equipment; and Specialty Risk Services.

Requirements

1 year minimum office experience
High School Diploma or GED
Working knowledge of Microsoft Office
Mastery of the English language, both written and verbal.
Strong attention to detail, is dependable and follows through.
Ability to read and interpret information.
High level of maturity to handle sensitive and confidential situations.
Strong work ethic and excellent time management skills.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Willingness to work non-traditional shifts which meet the needs of the team and company.

Nice To Haves

2+ year's minimum office experience

Responsibilities

Receives incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, terms and conditions, service calls, and general questions.
Handles our customers’ first report of claims
Maintains a continual working knowledge of our client’s products, services and promotions.
Completes a variety of forms and documents that require limited to no judgment based on guidelines and customer responses, scripted documents and operational procedures.
Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues.
Researches, responds to and resolves customer issues in a timely fashion.
Retrieves information from company systems (based on customer inquiry) and communicates information back to the customer in a clear and educated manner.
Documents all customer information, communications and sales in CRM system.