Performing Arts Center, Audience Services - Student Assistant

CSU Careers•San Bernardino, CA

23h•Onsite

About The Position

Under the direct supervision of the Executive Director, the student assistant supports Performing Arts Center box office and ushering operations. The role assists with ticket sales, will-call services, audience seating, event information, social media, patron assistance, and venue access procedures to provide efficient customer service and promote a safe, welcoming, and organized experience for patrons attending performances and events. Performance shifts are scheduled as needed and include evenings and weekends. The applicant must agree to work 10–13 performances or shifts, each lasting 3–4 hours. Most shifts are from 6:00 PM to 10:00 PM, with a few shifts from 11:00 AM to 1:00 PM. Dates will be discussed and agreed upon at the beginning of the semester; additional shifts may be available if performances are added to the schedule. This is an on-campus-only position, and student employees are not eligible to telecommute. Employees must reside in California upon their hire date. A satisfactory background check may be required, and possession of a valid driver’s license may be required.

Requirements

Ability to learn and perform assigned work.
Ability to follow oral instructions.
Ability to work cooperatively with faculty, staff, and other students.
Ability to communicate effectively with all levels.
English reading and writing skills appropriate to the position.
Admission or registration as a CSU student.
Maintain a semester and cumulative GPA of 2.0 or greater.
Be enrolled at CSUSB in at least half-time units: 6 undergraduate units or 3 graduate units. International students must be enrolled full time: 12 undergraduate units or 6 graduate units.
Be eligible to work in the United States.
Provide a Social Security card for payroll requirements.
Agree to work 10–13 performances or shifts, each 3–4 hours long, on dates discussed at the beginning of the semester.
Reside in California upon date of hire.
Satisfactorily complete a background check if required.

Nice To Haves

Multilingual ability, preferably Spanish.
Reliability, dependability, punctuality, and high ethical and confidentiality standards.
Understanding and ability to perform proper ushering etiquette.
Ability to take initiative on projects of various topics assigned by the Box Office Manager.
Possession of a valid driver’s license may be required.

Responsibilities

Assist with Performing Arts Center box office and ushering operations.
Assist with ticket sales and will-call services.
Assist with audience seating and provide event information.
Support social media activities.
Assist patrons and support venue access procedures.
Help provide efficient customer service and a safe, welcoming, and organized experience for patrons.
Perform ushering duties and follow proper ushering etiquette.
Take initiative on projects assigned by the Box Office Manager.