Performer Lead

Casa Bonita•Lakewood, CO

About The Position

Casa Bonita is seeking a Performer Lead to help ensure its live entertainment experiences run smoothly and meet guest and service standards. The role oversees performance operations during assigned shifts, including warm-ups, pre-shift meetings, performer scheduling and adjustments, stage and performance-area safety, and coordination with wardrobe, props, and technical departments. Performer Leads observe and coach performers, document feedback and shift details, address performer concerns, and resolve technical issues. They may also perform in approved roles as business needs require and may assist the Training Specialist with selected training and rehearsal tasks. The position requires consistent availability for Thursday, Friday, and Saturday evening shifts and Sunday morning shifts, as well as flexibility to work weekends, days, late nights, and holidays. It involves working in a fast-paced, high-volume restaurant and entertainment venue and meeting the physical demands described in the posting.

Requirements

Be at least 18 years of age.
Previous leadership and organizational experience in entertainment or related fields.
Performance experience in theater, improv, hosting, voice acting, puppetry, mascot work, or character acting.
Strong interpersonal and communication skills.
Strong conflict-resolution skills to support a positive guest and employee experience.
Communicate effectively in English.
Have reliable transportation to and from work.
Maintain regular and dependable attendance.
Be consistently available for Thursday, Friday, and Saturday evening shifts and Sunday morning shifts.
Be able to work flexible shifts, including weekends, days, late nights, and holidays.
Distinguish colors and see both up close and at a distance.
Lift and carry up to 50 pounds.
Use manual dexterity, gross motor skills, and fine motor skills.
Walk at least 10,000 steps per shift, including stairs, inclines, and declines.
Pivot, move between seated and standing positions, kneel, stoop, and lift throughout shifts.
Stand for extended periods and walk briskly throughout the shift.
Work in confined spaces.
Multitask and work efficiently with speed, accuracy, and composure under pressure in a fast-paced, high-volume restaurant and entertainment venue.

Nice To Haves

Bilingual in Spanish.

Responsibilities

Follow established SOP steps to ensure performances start and run smoothly.
Work independently while communicating and collaborating effectively with team members.
Learn, adapt to feedback, and comply with company policies and safety regulations.
Attend and lead warm-ups and pre-shift meetings.
Coordinate with wardrobe, props, and technical departments to ensure costumes, props, microphones, and performance equipment are ready and working.
Check performance areas and stage setups for safety and efficiency.
Make real-time decisions about performance rosters, structure, and timing.
Address performer concerns, scheduling conflicts, and last-minute adjustments professionally.
Observe and evaluate performers during each shift, provide timely constructive feedback, and document performance notes in the Performer Nightly Report at the end of every shift.
Coach and mentor performers to support guest and service standards.
Step into approved performing roles based on business needs.
Access and resolve technical issues.
Provide detailed post-rehearsal and post-shift reports.
Assist the Training Specialist with selected training and rehearsal tasks as needed.
Perform other duties assigned by Entertainment Leadership based on business needs.